Deone Diggs
Customer Service Representative
Roanoke,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
38
38
years of professional experience
Work History
Driver
Delivery Drivers Inc
Roanoke, VA
11.2022 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Obtained signatures from customers upon delivery of goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Bakery Assistant
Shake My Cakes Bakery
Roanoke, VA
02.2021 - Current
- Used utensils and equipment to portion, wrap and display bakery items.
- Lifted and moved items weighing over 25 pounds using proper lifting techniques.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Washed dishes and sanitized prep area at end of each shift.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Approved products before sale to maintain highest level of quality control.
- Measured and mixed ingredients accurately to assist in baking process.
- Operated commercial kitchen equipment and tools.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Public Relations Coordinator
Family Readiness And Military Ease
Salem, VA
01.2020 - Current
- Wrote press materials and delivered presentations to media representatives.
- Achieved company objectives by leveraging internal resources and collaborating with colleagues.
- Planned and organized seminars, meetings and retreats.
- Supervised and monitored media purchasing from media outlets.
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Coordinated and managed sponsorships and sponsorship activation.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Collaborated with production team to coordinate advertisements and promotions.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Created messages, position statements and other corporate communications based on company's objectives.
Driver
Maplebear Inc.
San Francisco, CA
12.2019 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained signatures from customers upon delivery of goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Followed all relevant traffic laws and safety regulations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Work From Home Customer Service Agent
Magnets USA
Vinton, VA
08.2015 - 12.2018
- Documented and updated customer records in [Software] to record interactions and facilitate follow-up.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Developed customer service processes to improve customer satisfaction.
- Generated reports and tracked customer service metrics on daily basis.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Assistant Manager
Dollar General
Moneta
03.2014 - 11.2015
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Bar Manager
Bellisimos
Finksburg, MD
08.2008 - 01.2009
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Followed strict recipes and drink measurements to minimize product used.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bar Manager
New Windsor Inn
New Windsor, MD
07.2007 - 07.2008
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Followed strict recipes and drink measurements to minimize product used.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed unique events and special promotions to drive sales.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Ernie's Place
Westminster, MD
09.2005 - 11.2007
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Built relationships with vendors to manage orders and negotiate costs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Served high customer volumes during special events, nights, and weekends.
Purchasing Clerk
Fairchild Electronics And Communications Inc
Germantown, MD
04.1985 - 08.1987
- Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Kept meticulous records of orders in computer system
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Recommended metrics for product availability, costs, and delivery to advance business objectives.
Education
No Degree - Business
Associate of Arts - Medical Coding And Billing
10.2011
Medical Billing and Coding Diploma Program including studies in Medical basics and the health care claim process, Anatomy, terminology and Health Care payers, claims processing, ICD 9 CM coding and introduction to ICD 10 CM, medical practice management systems,
Completed program of study with a 4.0 GPA
High School Diploma -
01.1987
General Studies
Skills
- Money Transfer Systems
- Customer Service
- Processes and Procedures
- Microsoft Word
- Resolving Shipping and Delivery Problems
- Scheduled Services
- Logging Information
- Business Management
- Communications Strategies
- Time Management
Additional Information
I currently sit on the Board of Directors for Family Readiness and Military Ease (FRAME) a 501c non profit organization that gives aid to our local military/veterans and immediate families. I am the Public Relations Coordinator in title but organize many events for the organization.
Timeline
Driver - Delivery Drivers Inc
11.2022 - Current
Bakery Assistant - Shake My Cakes Bakery
02.2021 - Current
Public Relations Coordinator - Family Readiness And Military Ease
01.2020 - Current
Driver - Maplebear Inc.
12.2019 - Current
Work From Home Customer Service Agent - Magnets USA
08.2015 - 12.2018
Assistant Manager - Dollar General
03.2014 - 11.2015
Bar Manager - Bellisimos
08.2008 - 01.2009
Bar Manager - New Windsor Inn
07.2007 - 07.2008
Bartender - Ernie's Place
09.2005 - 11.2007
Purchasing Clerk - Fairchild Electronics And Communications Inc
04.1985 - 08.1987
Carroll Community College - No Degree, Business
Ultimate Medical Academy - Tampa, FL - Associate of Arts, Medical Coding And Billing
Damascus High School - High School Diploma,