Deonia Hardin
Durham
Summary
Deonia is a driven Medical Office Assistant with 5+ years of experience in healthcare collections, optimizing reimbursements, and resolving insurance claims issues. Proficient in EPIC and other systems for processing claims, scheduling appointments, and managing patient records. Experienced in answering patient calls, scheduling appointments, and coordinating with medical staff to ensure smooth office operations. Expert in managing patient information, handling insurance verifications, and maintaining organized records for accurate billing and documentation.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Eventus
03.2024 - Current
- Accurately processed patient check-ins and check-outs, ensuring all necessary data was recorded and verified
- Managed insurance verification and authorization processes, ensuring timely and accurate updates to patient records
- Utilized ICD and CPT coding to accurately document and process patient visits for billing and insurance purposes
- Balanced daily receipts and resolved billing discrepancies, ensuring financial accuracy
- Scheduled patient appointments and coordinated with medical teams, ensuring accurate demographic and clinical data entry
- Maintained a well-organized filing system for patient records, ensuring quick and easy retrieval of information
- Provided excellent customer service to patients, families, and visitors, ensuring a positive and welcoming experience
- Answered phone calls professionally, providing complete and accurate information to patients and healthcare teams
- Assisted with routine administrative duties, including filing, document preparation, and maintaining accurate records
- Managed patient data entry with high attention to detail, ensuring accuracy in demographic and clinical information
Schedular
Duke Clinic
02.2023 - 05.2024
- Managed patient scheduling, ensuring accurate entry of demographic and clinical information into the system
- Coordinated patient appointments with medical providers, optimizing clinic operations and patient flow
- Processed insurance verifications and obtained necessary authorizations, ensuring seamless patient care
- Performed patient check-in and check-out procedures, ensuring accurate documentation and collection of required information
- Demonstrated excellent customer service by answering patient calls, providing clear information, and addressing inquiries professionally
- Maintained and updated patient records, ensuring accuracy and compliance with HIPAA regulations
- Monitored and managed clinic inventory, including ordering and maintaining office and clinical supplies to ensure smooth daily operations
- Collaborated with healthcare teams to improve patient scheduling efficiency and reduce wait times, contributing to enhanced patient satisfaction
Front Desk
MyEyeDR
07.2022 - 09.2023
- Greeted patients and visitors warmly, providing exceptional customer service and ensuring a positive front desk experience
- Managed patient check-in and check-out procedures, accurately collecting personal and insurance information
- Scheduled appointments efficiently, entering all required demographic and clinical information into the system
- Verified patient insurance and obtained necessary authorizations, ensuring timely and accurate processing
- Answered phone calls promptly, directing inquiries to appropriate departments and providing accurate information to patients
- Maintained organized filing systems for patient records, ensuring all documentation was current and compliant with HIPAA
- Coordinated with medical staff to manage appointment flow and reduce patient wait times, enhancing clinic efficiency
- Assisted with office and clinical supply inventory management, ensuring adequate stock and proper equipment maintenance
Medical Records
Doctors making house calls
04.2018 - 05.2022
- Managed and maintained accurate and confidential patient medical records in compliance with HIPAA and organizational policies
- Processed and updated patient health information, ensuring all records were complete, accurate, and easily accessible for healthcare providers
- Verified and ensured the accuracy of patient data, including demographic, clinical, and insurance information for billing and treatment purposes
- Coordinated with medical staff to ensure proper documentation of patient visits, including accurate ICD and CPT coding for billing and medical records
- Responded to requests for medical records from patients, authorized providers, and external organizations, adhering to established privacy and release procedures
- Assisted with insurance verification and authorization processes, ensuring patient records were current for billing and treatment authorization
- Supported audits and compliance reviews, ensuring all medical records were in accordance with regulatory standards and organizational guidelines
- Collaborated with cross-functional teams to improve record-keeping processes, enhancing the accuracy and efficiency of patient information management
Support Coordinator
TrialCard
02.2017 - 04.2018
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
Residential Living Assistant
RSI
01.2016 - 10.2017
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Aided residents in completing daily routines of care and activities.
- Participated in therapeutic treatment teams, working to help residents reach individual wellness goals.
Education
High School -
River Side High School
Durham, NC01.2015
Skills
- ICD10 and CPT coding
- Electronic Health Record (EHR) Software
- Scheduling & Calendar Management
- Data Entry & Records Management
- Communication and Client Interaction
- Time Management and Multitasking
- Patient and Payor Communication
- Microsoft Outlook
- Microsoft Excel
- Adobe
- Microsoft Word
Timeline
Medical Office Assistant
Eventus
03.2024 - Current
Schedular
Duke Clinic
02.2023 - 05.2024
Front Desk
MyEyeDR
07.2022 - 09.2023
Medical Records
Doctors making house calls
04.2018 - 05.2022
Support Coordinator
TrialCard
02.2017 - 04.2018
Residential Living Assistant
RSI
01.2016 - 10.2017
High School -
River Side High School
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