Deonilda Obando
Miami,FL
Summary
Dynamic Trainer and Team Leader at Chick-fil-A, specializing in New Hire Training and Customer Service. Excelled in fostering team collaboration and enhancing customer satisfaction through innovative training programs and effective feedback delivery. Proven track record in improving service quality standards, demonstrating exceptional attention to detail and relationship-building skills.
Overview
2
2
years of professional experience
Work History
Pool Attendant
Loews Hotels & Resorts
Miami,
05.2023 - 08.2024
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Checked side duty list for opening and closing procedures.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Coordinated activities of theater staff and volunteers to certify productive operations, promote patronage of theater and provide positive guest experience.
- Increased sales significantly by upselling higher-end products to customers.
- Opened and closed seating sections according to volume of guests.
Team Leader
Chic-Fil-A
Miami, FL
05.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Trainer
Chick-fil-A
Miami, FL
08.2023 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Terminated trainees if they didn’t meet company values , having a poor performance, or requirements
Catering Staff Member
Chick-fil-A
Miami, FL
12.2022 - Current
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
Education
High School Diploma -
Imater Charter Middle/high School
06.2022
Skills
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Feedback Delivery
- Relationship Building
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Quality Improvement
- Coaching
- Cash Handling
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Customer Service
- Hospitality services
- Phone and Email Etiquette
- POS Systems
- Team Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Trainer
Chick-fil-A
08.2023 - Current
Pool Attendant
Loews Hotels & Resorts
05.2023 - 08.2024
Catering Staff Member
Chick-fil-A
12.2022 - Current
Team Leader
Chic-Fil-A
05.2022 - Current
High School Diploma -
Imater Charter Middle/high School