Deoniss Jackson
Buffalo,United States
Summary
Goal-oriented Director dedicated to strengthening administrative operations and staff development. Cultivate long-lasting relationships with students and staff to promote educational program success by providing safe living accomodations. Motivated leader with transferable skills, organizational and strategic planning abilities.
Overview
3
3
years of professional experience
Work History
Director of Residence Life
Collegiate Village
01.2024 - Current
- Communicate with Assistant Dean for Auxiliary Services and Assistant Director of Residence Life for Daemen University regarding disciplinary action as Residence Life team responded to incidents involving their students on private property.
- Enforce deadlines and created clear expectations to reach targeted goals for Residence Life staff on all levels.
- Create and serve lease violation and contract terminations in response to submitted incidental reports made by on call Residence Life management and emergency personnel as needed.
- Communicate with Human Resources to process, organize, and assign new hire fair housing training and onboarding paperwork
- Lead and assign topics to professional staff for our bi-annual three consecutive day training program for Residence Life staff, resulting in increased employee policy comprehension.
- Submit and code invoices through financial application Nexus
- Manage, revise, and price match for year round programming to meet target budget per month
- Oversee year round programming created by Residence Life staff to ensure they are intentional, diverse, and engaging to help build community.
- Conduct weekly meetings with Custody Department overseer and General Operations Manager to discuss plan of action to improve community and housing standards.
- Approved furniture and amenity replacement request from Assistant Director to ensure quality of housing units are to standard before scheduled heavy move in days.
- Guide redesigning of physical appearance for Residence Life office to provide productive and effective workspace for staff
- Create and provide renewal season project plans to General Operations Manager for approval months before kickoff
- Influence resident retention through strategic and creative marketing efforts during renewal seasons.
- Establish relationships and conduct screening interviews with security personnel, ensuring safe living environment for gated private property.
- Led and conduct interviews for all positions within Residence Life Department
- Created and updated pool policy plan along with accompanying inspector to ensure all aspects were up to NYS department code.
Associate Director of Residence Life
Collegiate Village
05.2022 - 01.2024
- Reported to and created unique follow up plans for emergency response calls including but not limited to: sexual assault, domestic violence, mental health crisis, and physical altercations.
- Submitted incident synopsis for resident with multiple offenses to Director of Residence Life for lease termination evaluation.
- Mentored college level staff members in their career and educational development by providing transparent feedback during one on one meetings
- Orchestrated sexually harassment training for Residence Life staff through property management tool Grace Hill
- Served disciplinary warnings to staff members with corrective action plan
- Organized and scheduled health and safety inspections of resident rooms conducted by management team as needed and provided additional action steps for students after failed inspections
- Served resident no contact forms to ensure safety and security of individuals during roommate disputes
- Managed and created monthly office and overnight on call schedules for all levels of Residence Life department
- Approved and regulated emotional support animal processing for students with disabilities.
- Conducted weekly department meetings with productive and purposeful agendas.
- Planned and implemented monthly all staff events.
- Provided revisions for property wide flyers and marketing announcements.
Assistant Director of Residence Life
Collegiate Village
05.2021 - 05.2022
- Submitted monthly program evaluation reports to Director of Residence Life and General Operations Manager for attendance and budget comparisons.
- Communicated with guarantors regarding disciplinary sanctions their student received as they affected student and guarantor accounts.
- Streamlined move-in processes to ensure smooth first time and returning student experiences.
- Addressed roommate disputes proactively through mediation, facilitating communication between residents to find agreeable solutions.
- Enhanced student satisfaction by resolving housing concerns and providing timely support.
- Served as final inspector for 900+ bed spaces ensuring they were move in ready and inspection forms were up to date with condition of unit.
- Created and delivered memos for policy violations of entire buildings.
- Documented and ordered inventory for office supplies through outside vendors along with tracking incoming invoices.
- Assisted in recruitment and selection of student workers.
Education
Bachelor Of Arts - Criminal Justice
SUNY At Fredonia
Fredonia, NY12.2020
Skills
- Facilities Management
- Innovation and Creativity
- Crisis Management
- Multicultural Competence
- Collaboration and Networking
- Training facilitation
- Policy Enforcement
- Adaptability
- Problem-solving abilities
- Time management abilities
- Organizational Skills
- Self Motivation
- Reliability
- Professional Demeanor
- Attention to Detail
- Decision-Making
Timeline
Director of Residence Life
Collegiate Village
01.2024 - Current
Associate Director of Residence Life
Collegiate Village
05.2022 - 01.2024
Assistant Director of Residence Life
Collegiate Village
05.2021 - 05.2022
Bachelor Of Arts - Criminal Justice
SUNY At Fredonia
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