Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deonn DeVore

Palmyra,VA

Summary

Dynamic professional with extensive experience in customer service and inventory management, notably at Fluvanna Eye Care. Proven ability to resolve billing inquiries and enhance client satisfaction. Skilled in floral arrangement and order processing, consistently delivering exceptional results while maintaining attention to detail and organizational excellence.

Overview

26
26
years of professional experience

Work History

Local Eats

palmyra
Palmyra, Virginia
08.2024 - Current
  • Provided excellent customer service in fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and tables.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Resolved customer complaints swiftly to enhance guest satisfaction.
  • Assisted in training new staff on service standards and procedures.
  • Managed cash and processed payments using point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Prepared drinks according to standard recipes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.

Patient Account Representative

Fluvanna Eye Care
Palmyra, Virginia
04.2022 - Current
  • Verified insurance eligibility and coordinated benefits for patients.
  • Managed patient accounts and processed billing inquiries efficiently.
  • Assisted patients with payment plans and financial options available.
  • Updated patient records accurately using electronic health record systems.
  • Responded to patient inquiries regarding account status and services offered.
  • Collaborated with healthcare providers to resolve billing discrepancies promptly.
  • Educated patients about insurance policies and coverage details effectively.
  • Provided customer service to patients regarding billing inquiries and account information.
  • Updated existing patient files with relevant information such as changes in address or contact information.
  • Compared statements against patient files.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Answered customer questions regarding account discrepancies or problems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Responded promptly to customer inquiries via telephone or email in a professional manner.
  • Resolved inquiries from patients, families, and external payers.
  • Organized and maintained office supplies to promote team productivity.
  • Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.

Florist

Hays Market
Windsor, Colorado
09.2020 - 09.2025
  • Arranged floral designs for various occasions using fresh and dried flowers.
  • Managed inventory of flowers and supplies for daily operations.
  • Collaborated with team members to create visually appealing displays.
  • Maintained cleanliness and organization of workspace and display areas.
  • Implemented seasonal promotions to enhance customer engagement and sales experience.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Kept the store clean and organized at all times.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Processed sales transactions via cash register and telephone orders.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Repaired broken or wilted flowers before arranging them into bouquets.
  • Stocked shelves with new merchandise on a daily basis.
  • Managed customer orders, requests, and complaints in a timely manner.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Conducted weekly inspections of flower coolers to maintain proper temperature levels.

Florist Owner

Botanical Expressions
Lyons, Colorado
01.2000 - 01.2025
  • Managed daily operations and inventory for retail shop.
  • Trained staff on customer service and product knowledge.
  • Developed marketing strategies to attract new customers.
  • Resolved customer complaints and ensured satisfaction.
  • Organized store layout to enhance shopping experience.
  • Coordinated with suppliers for timely product delivery.
  • Oversaw financial transactions and maintained records.
  • Implemented procedures to improve operational efficiency.
  • Handled customer inquiries, complaints, and returns professionally.
  • Maintained inventory levels by ordering stock as needed.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Analyzed sales data to identify opportunities for growth.
  • Trained, recruited, and selected shop employees.
  • Performed regular maintenance checks on equipment used in the shop.
  • Created and implemented successful business plans for store management, expansion and updates.
  • Analyzed financial statements to identify areas of improvement for cost savings.
  • Set pricing structures according to market analytics and emerging trends.

Florist

Lil' Flower Shop
Windsor, Colorado
06.2018 - 05.2020
  • Arranged floral designs for various occasions using fresh and dried flowers.
  • Provided exceptional customer service by assisting clients with product selection.
  • Collaborated with team members to create visually appealing displays.
  • Processed customer orders and maintained accurate sales records.
  • Maintained cleanliness and organization of workspace and display areas.
  • Implemented seasonal promotions to enhance customer engagement and sales experience.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Kept the store clean and organized at all times.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Processed sales transactions via cash register and telephone orders.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Repaired broken or wilted flowers before arranging them into bouquets.
  • Stocked shelves with new merchandise on a daily basis.
  • Managed customer orders, requests, and complaints in a timely manner.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Checked quality of incoming shipments of flowers to make sure they met standards.
  • Conducted weekly inspections of flower coolers to maintain proper temperature levels.

Education

Associates - Billing Associates

IBMC
Longmont, CO
09-2014

Skills

  • Customer service
  • Order processing
  • Billing inquiries
  • Floral arrangement
  • Inventory management
  • Insurance verification
  • Time management
  • Attention to detail
  • Organizational skills

References

References available upon request.

Timeline

Local Eats

palmyra
08.2024 - Current

Patient Account Representative

Fluvanna Eye Care
04.2022 - Current

Florist

Hays Market
09.2020 - 09.2025

Florist

Lil' Flower Shop
06.2018 - 05.2020

Florist Owner

Botanical Expressions
01.2000 - 01.2025

Associates - Billing Associates

IBMC

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