Deonna Brown
Brunswick,OH
Summary
Dynamic, analytical, result-oriented professional with exceptional customer service skills, and over 3 year record of productive retail sales and marketing seek position in chosen field. Skills include,high-quality administrative support, educational assistance, team builder, problem solver, organizational skills, strong computer skills, self-motivated and goal oriented, can work alone or with team as situation demands.
Overview
3
3
years of professional experience
Work History
Funeral Home Assistant
Turk Memorial Chapel
Cleveland, OH
12.2023 - Current
- Coordinated with families to ensure that all details were attended to in a timely manner.
- Greeted visitors at the visitation or memorial service and provided assistance as needed.
- Provided general administrative support such as filing documents, preparing reports, scheduling appointments.
- Served as an ambassador for the company by providing excellent customer service to clients during times of grief and sorrow.
- Answered phone calls from family members, friends, vendors, and other contacts regarding funeral arrangements.
- Assisted with the preparation of obituaries for distribution to newspapers and other media outlets.
- Organized and monitored funeral arrangements, including paperwork, flowers, casket selection, and other services.
Intervention Specialist Assistant
South Euclid Lyndhurst Schools
Lyndhurst, OH
11.2022 - 12.2023
- Planned daily activities to keep students engaged and on track with
learning goals. - Ensured a smooth transition between grade levels and school settings for students with disabilities through careful planning and
collaboration with stakeholders. - Built strong relationships with parents and guardians, fostering open
communication regarding student progress and needs. - Collaborated with other educators to develop instructional strategies.
Background Verification Specialist
Sterling Talent Solutions
Independence, OH
10.2021 - 11.2022
- Verify details such as candidates' current and previous employment,
education, professional licenses, certifications, and references. - Communicate with third parties such as employers, schools, state
boards, and online databases to verify information. - Record confirmed details in Sterling's platforms
Work closely with Quality team to ensure accurate details are
submitted. - Meet daily volume and accuracy quotas Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
Education
Associate of Applied Science - Nursing
Lakeland Community College
Willoughby, OH08-2025
High School Diploma -
South High School
Willoughby, OH05-2021
Skills
- Convalescence Support
- Decision-Making
- Sales experience
- Office Administration
- Adaptability and Flexibility
- Customer Service
- Time Management
- Recordkeeping
- Customer Relations
- Issue and Complaint Resolution
- Coordination
- Call Center Operations
- Microsoft powerPoint
- Multitasking
References
References available upon request.
Timeline
Funeral Home Assistant
Turk Memorial Chapel
12.2023 - Current
Intervention Specialist Assistant
South Euclid Lyndhurst Schools
11.2022 - 12.2023
Background Verification Specialist
Sterling Talent Solutions
10.2021 - 11.2022
Associate of Applied Science - Nursing
Lakeland Community College
High School Diploma -
South High School