Deonna Brown
Williamston ,NC
Summary
Hardworking employee with experience in customer service, multitasking and time management skills. Devoted to giving every customer a positive and memorable experience. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Arise Platform
Hollywood, FL
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed comprehensive knowledge of product offerings to provide accurate assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Teleperformance USA
01.2021 - 08.2023
- Suggested generic alternatives for medications to patients to help save on prescription copayments.
- Completed medical and/or pharmacy benefit investigations.
- Identified and requested submission of required documentation for payer/plan.
- Maintained a high level of ethical conduct regarding confidentiality and privacy.
- Reviewed for prior authorization, step edit identification, and appeals according to program standard operating procedures.
- Maintained knowledge and understanding of the different types of major payers including private, commercial, and government insurances.
- Determined coverage availability and coordinated the final aspects of health care services to ensure patients have access to prescribed therapy.
- Remote
Customer Service Representative
Omni Interactions
Raleigh, NC
10.2018 - 06.2020
- Responded to escalated calls from customer service regarding issues with billing.
- Improved call management database efficiency by changing and updating call information.
- Accepted and implemented feedback to achieve individual and team performance goals.
- Maintained expectations regarding call quality and resolution time.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted patients with setting accounts on payment plans and collected card information to complete payments toward electric bills.
Keyholder
Shoe Department
Raleigh, NC
01.2015 - 10.2018
- Recruited, trained, and managed to enforce store values and fuel company growth.
- Opened and closed store daily.
- Handled all payroll and bookkeeping functions.
- Received inventory shipment and put out inventory.
- Greeted customers upon entry of store and assisted with merchandise and orders.
- Allotted hours for the week and submitted timesheets for employees.
- Made PowerPoint presentations for weekly and monthly KPIs.
- Provided write ups and corrective actions if needed to employees.
- Answered incoming calls and handled any questions or complaints.
Education
High School Diploma - undefined
Northern Nash High School
Skills
Excellent Customer Service
Microsoft Office Proficiency
Multi-tasking Abilities
Type 50 WPM
Data Entry & 10-Key Proficiency
Positive Personality
Communication Skills
Computer processing
Time Management
Active Listening
Timeline
Customer Service Representative
Arise Platform
10.2025 - Current
Customer Service Specialist
Teleperformance USA
01.2021 - 08.2023
Customer Service Representative
Omni Interactions
10.2018 - 06.2020
Keyholder
Shoe Department
01.2015 - 10.2018
High School Diploma - undefined
Northern Nash High School