Deonna Duprey

Answered a constant flow of calls to provide customer assistance with product and service transactions. Consistently builds rapport while educating customers to find what they need to meet sales goals. I assist with setting appointments and processing payments over the phone. Maintained an organized database, all at a rate of 60 wpm

Organized mail into appropriate categories and sorted them according to post office regulations. I processed money orders, certified letters, and other payment transactions. Scanned documents for mailing purposes and performed data entry duties for tracking mail.

As a Sales and Support Generalist, I was well-rounded in all areas like the cash wrap and the floor connecting and selling to customers in a fast-paced environment. As a Merchandise Supervisor, my responsibility was to motivate employees to reach spa goals and sell merchandise. I conducted shipment and floor sets to monitor inventory levels while maintaining productivity with a sense of urgency.

My role as a Sales Associate was to greet customers on the phone by answering product and service questions. I assisted customers with product selection based on their needs and budget. As a team lead, I would assign employees to do specific duties while providing leadership, guidance, and direction. I maintained accurate records of all transactions using point-of-sale software.