Deonna Edwards
Rochester,NY
Summary
Resourceful Supervisor with expertise in resolving critical issues in fast-paced environments. Demonstrated success in building and leading high-performing teams, driving continuous improvement initiatives. Proven ability to motivate staff towards achieving organizational targets through effective communication and leadership. Specializes in process optimization, project management, and data analysis to enhance operational efficiency.
Overview
20
20
years of professional experience
Work History
Supervisor of Master Data
Rochester Gas & Electric
Rochester, NY
01.2022 - Current
- Planned and organized project teams utilizing internal and external resources.
- Managed costs and budgets to ensure financial efficiency.
- Collaborated to leverage technology for streamlined data collection and enhanced equipment function.
- Ensured gas and electric records met regulatory guidelines from organizations like NYPSC.
- Provided support for administration and configuration of asset databases.
- Trained co-workers on existing and new technologies to enhance skill sets.
- Worked with departments to identify necessary data for updating or creating operational records.
- Implemented business processes that reduced expenses while exceeding company objectives.
Reinvigorating Rochester Program
Rochester Gas And Electric
04.2023 - 09.2024
- Executed over 40 Customer Connection Events, enhancing customer experiences and resolving immediate issues.
- Facilitated customer service pop-ups with community organizations to boost RG&E's presence and reliability.
- Coordinated internal employee fairs, educating employees on company departments, programs, and services.
- Implemented a Customer Outreach Ambassador program, training volunteers on NYSEG and RG&E products.
- Assisted in developing recruitment events for entry-level smart meter installers for vendors.
- Conducted outreach with external partners to identify needs and create relevant support materials.
- Increased brand visibility and networking opportunities through strategic event partnerships.
- Raised awareness among stakeholders regarding AMI, energy efficiency, and financial assistance programs.
Integration Lead
WomENergy
07.2022 - 09.2023
- Coordinated integration efforts to align with business objectives.
- Monitored operational processes to enhance efficiency and effectiveness.
Local Leader
WomENergy
09.2021 - 07.2022
- Coordinated and implemented WomENergy events across NYS region.
- Influenced employee participation through effective networking.
- Assisted in developing comprehensive communications plan.
- Acted as liaison between employees and business research group leadership to foster collaboration.
Gas Inspector
Rochester Gas & Electric
Rochester, NY
06.2020 - 01.2022
- Ensured the safety and reliability of the gas and electric systems.
- Worked with detailed plans and procedures.
- Reviewed drawings and construction plans for gas projects.
- Performed visual inspection of installation of natural gas pipeline activities including backfill/restoration, excavation, and installation. Apply fundamentals of natural gas and electricity and are sensitive to the hazards involved.
- Assisted in storm restoration: wire guard.
- Filled in as restoration coordinator. Interact with city/town officials, supervision, and the public service commission. Investigate customer complaints and render decisions. Work as a liaison between contractors, customers, and other agencies.
- Accessed electric primary, subway maps and underground gas maps, along with gas service orders.
- Crossed train in the following departments: Low and high voltage
Gas Fitter Apprentice
Rochester Gas & Electric
Rochester, NY
09.2019 - 01.2022
- Safely and effectively performed all work associated with the operation, maintenance, and construction of the gas system under the direction of a qualified gas fitter.
- Loaded and moved material, set up work zones, assisted with parts and equipment, flagged traffic. Worked in a team environment and with minimal supervision in the field.
- Thoroughly searched for underground utilities in an area, properly marked the locations, completed the necessary paperwork, and photographing each location as needed.
- Cross trained in the following departments: Corrosion, Maintenance & Operations (gas mains & services), Gas Meter Operations, Low and High Voltage, Underground locating & Damage Prevention, Pressure Control
- Knowledge of gas construction, properties of natural gas, and procedures, State, and federal pipeline safety regulations.
- Knowledge and experience with the Northeast Gas Associations (NGA).
- Knowledge of the OQ's.
Gas & Electric Trouble Monitor
Energy Control Center
04.2009 - 09.2019
- Dispatched gas construction and survey activities while monitoring emergencies for gas and electric systems.
- Coordinated with multiple entities and agencies to assist field crews during trouble emergencies.
- Addressed mapping information from employees and contractors for service orders and main repairs.
- Maintained documentation for As-builts, service renewals, and Right of Way books.
- Produced and edited incident notification reports for events requiring thorough documentation.
- Interpreted electric primary maps, subway maps, and underground gas service orders.
- Provided support as a Distribution Operator to enhance operational efficiency.
- Trained new hires on procedures and safety protocols to ensure compliance.
Project Manager
National Step League
Rochester, NY
08.2014 - 06.2016
- Provided leadership on various projects. Lead team members with respect to accomplish day to day goals and provide expertise and immediate decision making.
- Prepared plans for projects. Monitored progress against plans and report to senior management.
- Identified, qualified, and prioritized potential sponsors for specific educational initiatives and events.
- Worked with the Leadership Team and staff to identify, cultivate, and solicit major gift prospects and donors.
- Coordinated print, web, and social media designed to promote NSL events.
- Supervised staff during live production in preparation of shows.
- Provided coaching.
Project Coordinator
City of Rochester R-Centers
Rochester, NY
09.2013 - 06.2014
- Managed 14 City of Rochester recreation centers, supervising 20 program employees.
- Developed and executed a summer activity program for youth lasting nine months.
- Cultivated relationships with city officials to enhance recreational program offerings.
- Conducted weekly site visits to assess program needs and ensure quality.
- Evaluated feedback from parents and participants to enhance overall experience.
Energy Service Installations
Rochester Gas And Electric
06.2007 - 04.2009
- Developed customer CIC0 environment screen in SAP, encompassing FLOC, Premise, Connection Object, and Customer information.
- Collaborated with builders and electricians to facilitate timely meter installations.
- Verified electrical inspections completion prior to electric meter installations.
- Coordinated low voltage crews' schedules to identify entry points for riser connections.
Customer Service Representative
Rochester Gas And Electric
12.2004 - 06.2007
- Delivered technical and account information to customers and employees.
- Created and maintained customer accounts while facilitating service transfers.
- Reinforced cash balance management, billing, and collections processes.
- Reviewed customer inquiries to ascertain root causes of issues.
- Identified customer needs while fostering positive relationships.
- Trained new hires on company policies and procedures.
Education
MSL - Strategic Leadership
Roberts Wesleyan College
Rochester, NY01.2022
BS - Organizational Business Management
Roberts Wesleyan College
Rochester, NY01.2020
AS - Liberal Arts & Sciences
Monroe Community College
Rochester, NY01.2016
Skills
- Regulatory compliance
- Budget management
- Team building
- Event coordination
- Project management and operational efficiency
- SAP expertise
- Vendor management
- Database management
Professional Development
- Avangrid Mentor, Rochester, NY, 06/2022 - 2023
- CLIMB Rochester Chamber Leader Initiative, Rochester, NY, 08/2022
- Completion of Gas Operations Apprentice, Binghamton, NY, 04/2023
- Corporate training courses, Diversity, Inclusion, and Belonging, Excel Essential Training (Office 365/Microsoft 365), Project Management Foundations: Small Projects, Wire Guard (Storm Restoration)
References
References available upon request.
Timeline
Reinvigorating Rochester Program
Rochester Gas And Electric
04.2023 - 09.2024
Integration Lead
WomENergy
07.2022 - 09.2023
Supervisor of Master Data
Rochester Gas & Electric
01.2022 - Current
Local Leader
WomENergy
09.2021 - 07.2022
Gas Inspector
Rochester Gas & Electric
06.2020 - 01.2022
Gas Fitter Apprentice
Rochester Gas & Electric
09.2019 - 01.2022
Project Manager
National Step League
08.2014 - 06.2016
Project Coordinator
City of Rochester R-Centers
09.2013 - 06.2014
Gas & Electric Trouble Monitor
Energy Control Center
04.2009 - 09.2019
Energy Service Installations
Rochester Gas And Electric
06.2007 - 04.2009
Customer Service Representative
Rochester Gas And Electric
12.2004 - 06.2007
MSL - Strategic Leadership
Roberts Wesleyan College
BS - Organizational Business Management
Roberts Wesleyan College
AS - Liberal Arts & Sciences
Monroe Community College
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