Deonna Gordon
Frankfort,Ky
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Education Specialist
TruStage Technology Services
07.2023 - Current
- Responsible for the delivery of TruStage Academy training through video and written content for self-guided training purposes
- Lead training sessions for new and existing TruStage clients
- Administration of onboarding activities for new TruStage employees
- Assist Implementation Team on weekly status and campaign review calls
- Administration of internal testing and reporting as directed by the Implementation and Education Manager.
Admin Pro Consultant
MeridianLink
01.2022 - 07.2023
- Acted as System Administrator on behalf of the client for various LOS configurations, product enhancement, rebuilds, and troubleshooting issues
- Built and tested new Client LOS Lending, Deposit, and Business Account products
- Managed new implementation projects and project timeline, ensuring a successful and on time "go live" for the client
- Consulted and advised existing MeridianLink Clients on best practices and conducted workshops to improve their LOS and Online Application for more optimization and a better customer experience.
Assistant Branch Manager
Commonwealth Credit Union
Frankfort, Ky
10.1998 - 01.2021
- In my 23-year career at Commonwealth Credit Union I served in many supervisory and management roles including Loan Supervisor, Underwriting Supervisor, and Assistant Branch Manager
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training, and mentoring staff members
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Reviewed employee job performance and contribution during performance appraisal
- Developed and managed a team of 10+ employees, creating an environment that fostered collaboration, productivity, and job satisfaction
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development
- Introduced new products and services to increase member engagement
- Created reports on branch performance metrics such as deposits, withdrawals, loan applications.
Education
GED -
Ged Testing
Frankfort, KY08-1995
Skills
- Client Relationship Building
- Account Management
- Training and Coaching
- Business Development
- Customer Relationship Management (CRM)
Timeline
Education Specialist
TruStage Technology Services
07.2023 - Current
Admin Pro Consultant
MeridianLink
01.2022 - 07.2023
Assistant Branch Manager
Commonwealth Credit Union
10.1998 - 01.2021
GED -
Ged Testing