DEONNA LUCAS
3810 E 53rd Terrace Kansas City,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Madison Dental Group
Kansas City, MO
06.2023 - Current
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Designed dental report card to explain patient dental health status and treatment plans.
Oral Surgery Assistant
Truman Medical Center- Hospital Hill
Kansas City, MO
11.2023 - 09.2024
- Assisted oral surgeons in preparing for and executing dental procedures.
- Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
- Provided patient care before, during, and after surgery, including taking vital signs.
- Prepared treatment rooms by setting up instruments, supplies, and medications needed for procedures.
- Educated patients on pre-operative instructions as well as post-operative expectations.
- Monitored patient's condition during surgery by observing vital signs and alerting surgeon of any changes or problems.
- Documented patient medical histories and assisted with other paperwork related to the procedure.
- Ensured that all safety protocols were followed throughout the duration of each procedure.
Tax Examiner
IRS
Kansas City, MO
10.2023 - 10.2023
- Identified discrepancies between reported income and expenses, as well as any other irregularities.
- Analyzed complex financial documents such as bank statements, ledgers, and account records.
Dental Assistant
Smile Shack
Kansas City, MO
03.2023 - 05.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for general dentistry and endo procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Dental Assistant
Swope Health Services
Kansas City, MO
05.2022 - 03.2023
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Cashier
Quiktrip Kansas City
Kansas City, MO
09.2019 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
Maximus CDC Info
Kansas City, MO
02.2021 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Provided services and information regarding COVID-19
- Handling distress calls and calming callers down (trained)
- Emailing callers information about studies CDC had with COVID-19
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Maximus Kansas City Missouri
Kansas City, MO
06.2019 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Provided service information for Veterans seeking medical services
- Securing patients information (HIPAA Trained)
- Participated in team meetings and training sessions to stay informed about updates and changes.
Education
Certification Of Dental Assisting - Dental Assisting
Metropolitan Community College - Kansas City
Kansas City, MO05.2022
No Degree - Art And Science
Northwest Missouri State University
Maryville, MO05.2019
Skills
- Dental Staff Assistance
- Patient Schedule Management
- Restorative Procedures
- Team Collaboration
- Data Verification
- Inventory Replenishment
Timeline
Oral Surgery Assistant
Truman Medical Center- Hospital Hill
11.2023 - 09.2024
Tax Examiner
IRS
10.2023 - 10.2023
Dental Assistant
Madison Dental Group
06.2023 - Current
Dental Assistant
Smile Shack
03.2023 - 05.2023
Dental Assistant
Swope Health Services
05.2022 - 03.2023
Customer Service Representative
Maximus CDC Info
02.2021 - 05.2021
Cashier
Quiktrip Kansas City
09.2019 - 05.2022
Customer Service Representative
Maximus Kansas City Missouri
06.2019 - 08.2019
Certification Of Dental Assisting - Dental Assisting
Metropolitan Community College - Kansas City
No Degree - Art And Science
Northwest Missouri State University
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