Deonna Page
Oak Island
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Care Associate
Everise
12.2024 - Current
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Executive Director
Coastal Cove of Wilmington
04.2023 - 02.2025
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Director of Social Service
Pinnacle Rehab and Nursing Center
10.2023 - 04.2024
- Represented organization at regional meetings with state departments, associations and legislature.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Constructed short- and long-term planning to improve client programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Accounting Bookkeeper
Margaret Rudd & Associates
05.2023 - 04.2024
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
- Matched purchase orders with invoices and recorded necessary information.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Executive Director
The Landings of Oak Island
07.2021 - 03.2023
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Advocated for organization and company mission to raise awareness and support.
- Oversaw divisional marketing, advertising and new product development.
Account Receivable Manager
Altercare of Canton
03.1997 - 10.2021
- Reconciled daily AR ledger and verified proper posting.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
Discharge Planner
The Wilmington Treatment Center
05.2021 - 10.2021
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Completed psychosocial evaluations and needs assessments.
- Developed individual treatment plans and provided counseling to patients.
- Provided patient and family education on available resources and self-care strategies.
Accounts Receivable Manager
Altercare of Canton
05.1997 - 07.2021
- Prepared bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues
- Posted customer payments by recording cash, checks, and credit card transactions.
- Updated aging reports based on daily audits.
Customer Service Associates
Publix
05.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Human Resources Manager
ZVN Properties, Inc
08.2010 - 12.2019
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Insurance Claims Specialist
Eye Centers of Ohio
05.2001 - 05.2004
- Managed office bookkeeping with insurance billing and patient payments.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Contacted insurance companies for patient medical billing operations.
- Verified benefits and worked with insurance companies to obtain payments.
Education
MASTER OF BUSINESS ADMINISTRATION - Specialize Healthcare
Youngstown State University
Youngstown, OH03.2025
MASTER OF HEALTH & HUMAN SERVICES - Healthcare Administration
Youngstown State University
Youngstown, OH12.2023
BACHELOR OF SOCIAL WORK - Social Work
Youngstown State University
05.2021
Skills
- Dispute resolution
- Resident satisfaction
- Community engagement
- Team leadership, training, and development
- Human resources management
- Social work
- Benefits administration
- Local and state regulations
Hobbies and Interests
- Reading
- Camping
- Family
- Higher Education
- Volunteering
Certification
Certified Assisted Living Adminstrator
Languages
English
Full Professional
Timeline
Customer Care Associate
Everise
12.2024 - Current
Director of Social Service
Pinnacle Rehab and Nursing Center
10.2023 - 04.2024
Accounting Bookkeeper
Margaret Rudd & Associates
05.2023 - 04.2024
Executive Director
Coastal Cove of Wilmington
04.2023 - 02.2025
Executive Director
The Landings of Oak Island
07.2021 - 03.2023
Discharge Planner
The Wilmington Treatment Center
05.2021 - 10.2021
Customer Service Associates
Publix
05.2020 - 05.2021
Human Resources Manager
ZVN Properties, Inc
08.2010 - 12.2019
Insurance Claims Specialist
Eye Centers of Ohio
05.2001 - 05.2004
Accounts Receivable Manager
Altercare of Canton
05.1997 - 07.2021
Account Receivable Manager
Altercare of Canton
03.1997 - 10.2021
Certified Assisted Living Adminstrator
MASTER OF BUSINESS ADMINISTRATION - Specialize Healthcare
Youngstown State University
MASTER OF HEALTH & HUMAN SERVICES - Healthcare Administration
Youngstown State University
BACHELOR OF SOCIAL WORK - Social Work
Youngstown State University
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