Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Timeline
Generic

Deonna Page

Oak Island

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Care Associate

Everise
12.2024 - Current
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.

Executive Director

Coastal Cove of Wilmington
04.2023 - 02.2025
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.

Director of Social Service

Pinnacle Rehab and Nursing Center
10.2023 - 04.2024
  • Represented organization at regional meetings with state departments, associations and legislature.
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Constructed short- and long-term planning to improve client programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Accounting Bookkeeper

Margaret Rudd & Associates
05.2023 - 04.2024
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
  • Matched purchase orders with invoices and recorded necessary information.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Executive Director

The Landings of Oak Island
07.2021 - 03.2023
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Advocated for organization and company mission to raise awareness and support.
  • Oversaw divisional marketing, advertising and new product development.

Account Receivable Manager

Altercare of Canton
03.1997 - 10.2021
  • Reconciled daily AR ledger and verified proper posting.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Prepared bills receivable, invoices, and bank deposits.

Discharge Planner

The Wilmington Treatment Center
05.2021 - 10.2021
  • Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
  • Completed psychosocial evaluations and needs assessments.
  • Developed individual treatment plans and provided counseling to patients.
  • Provided patient and family education on available resources and self-care strategies.

Accounts Receivable Manager

Altercare of Canton
05.1997 - 07.2021
  • Prepared bills receivable, invoices, and bank deposits.
  • Verified discrepancies and resolved clients' billing issues
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Updated aging reports based on daily audits.

Customer Service Associates

Publix
05.2020 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Human Resources Manager

ZVN Properties, Inc
08.2010 - 12.2019
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Insurance Claims Specialist

Eye Centers of Ohio
05.2001 - 05.2004
  • Managed office bookkeeping with insurance billing and patient payments.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
  • Contacted insurance companies for patient medical billing operations.
  • Verified benefits and worked with insurance companies to obtain payments.

Education

MASTER OF BUSINESS ADMINISTRATION - Specialize Healthcare

Youngstown State University
Youngstown, OH
03.2025

MASTER OF HEALTH & HUMAN SERVICES - Healthcare Administration

Youngstown State University
Youngstown, OH
12.2023

BACHELOR OF SOCIAL WORK - Social Work

Youngstown State University
05.2021

Skills

  • Dispute resolution
  • Resident satisfaction
  • Community engagement
  • Team leadership, training, and development
  • Human resources management
  • Social work
  • Benefits administration
  • Local and state regulations

Hobbies and Interests

  • Reading
  • Camping
  • Family
  • Higher Education
  • Volunteering

Certification

Certified Assisted Living Adminstrator

Languages

English
Full Professional

Timeline

Customer Care Associate

Everise
12.2024 - Current

Director of Social Service

Pinnacle Rehab and Nursing Center
10.2023 - 04.2024

Accounting Bookkeeper

Margaret Rudd & Associates
05.2023 - 04.2024

Executive Director

Coastal Cove of Wilmington
04.2023 - 02.2025

Executive Director

The Landings of Oak Island
07.2021 - 03.2023

Discharge Planner

The Wilmington Treatment Center
05.2021 - 10.2021

Customer Service Associates

Publix
05.2020 - 05.2021

Human Resources Manager

ZVN Properties, Inc
08.2010 - 12.2019

Insurance Claims Specialist

Eye Centers of Ohio
05.2001 - 05.2004

Accounts Receivable Manager

Altercare of Canton
05.1997 - 07.2021

Account Receivable Manager

Altercare of Canton
03.1997 - 10.2021

Certified Assisted Living Adminstrator

MASTER OF BUSINESS ADMINISTRATION - Specialize Healthcare

Youngstown State University

MASTER OF HEALTH & HUMAN SERVICES - Healthcare Administration

Youngstown State University

BACHELOR OF SOCIAL WORK - Social Work

Youngstown State University
Deonna Page