Deonne Whitlatch
HAMLIN,NY
Summary
Visionary Community Manager with over a decade of experience in fostering client relationships and enhancing community engagement through strategic territory management. Proficient in navigating cultural diversity, relationship building, and empathetic communication to drive community impact. Demonstrates a strong ability to work both independently and collaboratively, aiming to expand reach and influence in community initiatives.
Overview
16
16
years of professional experience
Work History
Federal Student Aid
U.S. Department of Education
01.2024 - Current
- Managed student aid programs, boosting accessibility for millions
- Achieved service delivery improvements via process streamlining
- Drove aid allocation efficiency, shortening processing times
- Spearheaded modernization of aid systems for improved user experience
Title Manager
Premier Auto Solutions
01.2018 - Current
- Oversee system operations, boosting efficiency and user satisfaction
- Enhance knowledge base, driving business growth and innovation
- Manage Active Directory accounts, ensuring robust security
- Foster team collaboration, strengthening staff relationships
- Optimize customer service, achieving quicker response times
Property Manager
Swarts Maintenance and Properties
06.2018 - 08.2025
- Oversaw daily operations of multiple residential properties, ensuring optimal tenant satisfaction and retention.
- Developed and implemented property maintenance schedules for efficient upkeep and repair management.
- Directed leasing activities, including tenant screenings and lease negotiations, to maximize occupancy rates.
- Managed budgets and financial reports, optimizing expenses while maintaining property standards.
- Established vendor relationships for maintenance services, negotiating contracts to enhance operational efficiency.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Administrative Assistant
KSB Photography
09.2016 - 01.2018
- Oversaw meticulous data management, adhering to state and federal laws
- Provided effective communication among team members through administrative support
- Reduced paper files through the implementation of electronic storage solutions
- Managed multiple schedules, ensuring efficient meeting coordination.
Debt Collector
O'Leary Trucking
04.2010 - 01.2018
- Negotiated payment terms with delinquent accounts, contributing to financial stability
- Researched and rectified complex billing issues, enhancing customer satisfaction
- Reviewed assigned accounts for compliance, ensuring adherence to company policies
- Facilitated new employee onboarding, fostering a collaborative work culture
- Kept records audit-ready, aiding in smooth month-end and year-end closings
Education
High School Diploma -
Brockport High School
Brockport, NYSkills
- Territory Management (Experienced), Sales Strategy (Experienced), Ethnicity Outreach (Experienced)
- Cultural Sensitivity (Experienced), Regulatory Compliance (Skillful), Enrollment Goals Management (Experienced), Independent Operation (Expert), Relationship Building (Expert), Communication (Expert), Account Management (Expert), Empathy (Expert), Networking, Crisis Management
Timeline
Federal Student Aid
U.S. Department of Education
01.2024 - Current
Property Manager
Swarts Maintenance and Properties
06.2018 - 08.2025
Title Manager
Premier Auto Solutions
01.2018 - Current
Administrative Assistant
KSB Photography
09.2016 - 01.2018
Debt Collector
O'Leary Trucking
04.2010 - 01.2018
High School Diploma -
Brockport High School