Deonne W
Fresno
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty at Galaxy Theaters through empathetic service. As an Aircrew Flight Equipment Technician with the US Navy, I honed my detailed-oriented nature, ensuring aircraft safety and reliability. My strong communication skills and organized approach drive exceptional team and customer outcomes, showcasing my ability to lead and innovate.
Overview
7
7
years of professional experience
Work History
Server
Dave & Buster's
07.2023 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Aircrew Flight Equipment Technician
US Navy
04.2019 - 12.2022
- Company Overview: Aircrew Flight Equipment Technician
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts
- Maintained repair logs to document all corrective and preventive aircraft maintenance
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS
- Aircrew Flight Equipment Technician
Crew Member
Galaxy Theaters
11.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Cashier
Bath & Body Works
09.2021 - 11.2021
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
Cashier
AMC Theatres
01.2018 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
Supervisor Trainee
Mercedes Benz Stadium
02.2017 - 12.2018
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 10 or more employees.
Education
Massage Therapy -
National Holistic Institute
Emeryville, CABarbering -
Milan Institute
Visalia, CA10.2021
High School Diploma -
Martin Luther King- Jr. High School
Lithonia, GA05.2018
Skills
- Communication
- Detailed
- Listening
- Organized
- Guest Engagement
- Scheduling
- Staff Training
- Prioritization
Timeline
Server
Dave & Buster's
07.2023 - 04.2024
Crew Member
Galaxy Theaters
11.2021 - 03.2022
Cashier
Bath & Body Works
09.2021 - 11.2021
Aircrew Flight Equipment Technician
US Navy
04.2019 - 12.2022
Cashier
AMC Theatres
01.2018 - 12.2018
Supervisor Trainee
Mercedes Benz Stadium
02.2017 - 12.2018
Barbering -
Milan Institute
High School Diploma -
Martin Luther King- Jr. High School
Massage Therapy -
National Holistic Institute
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