Deonnie Chambers
Houston,United States
Summary
Detail-oriented professional seeking opportunities in legal and administrative support. Skilled in accurate typing, process adherence, and rapid adaptation to new software systems. Recognized for exceptional organizational skills, dependability, and a proactive approach to supporting team efficiency and workflow management
Overview
5
5
years of professional experience
Work History
Fraud Analyst
Gusto
11.2023 - 08.2025
- Analyzed customer transactions to identify and prevent fraudulent activities.
- Collaborated with cross-functional teams to enhance fraud detection strategies.
- Conducted investigations into suspicious claims and provided actionable insights.
- Developed training materials to educate staff on fraud prevention techniques.
- Maintained up-to-date knowledge of industry trends and regulatory changes.
- Remote
Payroll Specialist
Gusto
08.2022 - 12.2023
- Processed payroll for over 200 employees, ensuring accuracy and compliance with federal regulations.
- Addressed employee inquiries regarding payroll discrepancies and benefits, enhancing service satisfaction.
- Collaborated with HR to streamline onboarding processes, improving efficiency.
- Implemented payroll software updates, optimizing system performance.
- Trained new team members on payroll procedures and company policies.
- Remote
Client Care Representative
Anthem Blue Cross Blue Shield
06.2021 - 08.2022
- Delivered exceptional client support, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Maintained accurate records of client interactions and feedback for continuous improvement.
- Educated clients on products and services, fostering informed decision-making.
- Implemented feedback mechanisms to gather insights and improve service quality.
- Remote
Customer Service Representative
Intuit
06.2020 - 06.2021
- Delivered exceptional customer service, resolving inquiries and ensuring client satisfaction.
- Processed transactions and maintained records for operational accuracy.
- Collaborated with teams to enhance service delivery and improve customer experiences.
- Trained staff on customer service protocols to maintain high standards.
- Implemented continuous improvement initiatives to streamline processes.
- Remote
Education
Bachelor of Science -
Houston Community College
01-2029
High School Diploma - undefined
Mayde Creek High School
06.2016
Skills
- Comfortable using Microsoft Word, Excel, and email
- Follows instructions carefully and meets deadlines
- Strong reading comprehension and attention to detail
- Types quickly and accurately while staying organized
- Maintains confidentiality with sensitive information
- Interested in learning legal processes and document workflows
Timeline
Fraud Analyst
Gusto
11.2023 - 08.2025
Payroll Specialist
Gusto
08.2022 - 12.2023
Client Care Representative
Anthem Blue Cross Blue Shield
06.2021 - 08.2022
Customer Service Representative
Intuit
06.2020 - 06.2021
High School Diploma - undefined
Mayde Creek High School
Bachelor of Science -
Houston Community College