
Detail‑oriented customer service and operations professional with experience in claims processing, fraud investigation, and payroll support across fast‑paced, compliance‑driven environments. Skilled in resolving complex customer issues, reviewing transactions for accuracy, identifying discrepancies, and maintaining precise documentation across multiple systems. Known for strong analytical thinking, high‑volume multitasking, and delivering clear, empathetic communication to clients and internal teams. Brings a proven ability to navigate sensitive data, uphold confidentiality standards, and support end‑to‑end workflows with accuracy, professionalism, and reliability.