Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deonnie Chambers

Houston,TX

Summary

Detail‑oriented customer service and operations professional with experience in claims processing, fraud investigation, and payroll support across fast‑paced, compliance‑driven environments. Skilled in resolving complex customer issues, reviewing transactions for accuracy, identifying discrepancies, and maintaining precise documentation across multiple systems. Known for strong analytical thinking, high‑volume multitasking, and delivering clear, empathetic communication to clients and internal teams. Brings a proven ability to navigate sensitive data, uphold confidentiality standards, and support end‑to‑end workflows with accuracy, professionalism, and reliability.

Overview

5
5
years of professional experience

Work History

Fraud Analyst

Gusto
San Francisco, California
11.2023 - 08.2025
  • Investigated suspicious account activities for verification, ensuring compliance with regulations.
  • Reviewed flagged transactions and reports to identify potential fraudulent patterns.
  • Utilized specialized software tools to detect and analyze patterns of fraud.

Payroll Specialist

Gusto
San Francisco, California
08.2022 - 12.2023
  • Processed payroll for diverse clients utilizing Gusto's payroll software.
  • Ensured compliance with federal and state payroll regulations.
  • Addressed employee inquiries regarding payroll and benefits in a timely manner.

Client Care Representative

Anthem Blue Cross Blue Shield
Houston, Texas
06.2021 - 08.2022
  • Resolved client issues using advanced communication and problem-solving skills.
  • Assisted clients with inquiries about health plan coverage and benefits.
  • Educated clients on available policy options and healthcare services.

Tax Analyst

Intuit
Houston, Texas
06.2020 - 06.2021
  • Ensured compliance with federal and state tax regulations through comprehensive analysis.
  • Reviewed financial documents to verify accuracy and completeness for tax filings.
  • Guided clients in understanding tax obligations and identifying eligible deductions.

Education

High School Diploma -

Mayde Creek High School
Houston, TX
06-2016

Skills

  • Client relationship management
  • Problem solving
  • Data analysis
  • Critical thinking
  • Time management
  • Research and documentation

Timeline

Fraud Analyst

Gusto
11.2023 - 08.2025

Payroll Specialist

Gusto
08.2022 - 12.2023

Client Care Representative

Anthem Blue Cross Blue Shield
06.2021 - 08.2022

Tax Analyst

Intuit
06.2020 - 06.2021

High School Diploma -

Mayde Creek High School
Deonnie Chambers