Communication tools
Deonta Pennington
Chicago
Summary
Dedicated Customer Service Rep professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
15
15
years of professional experience
Education
High School Diploma - Business
Simeon Career Academy
Chicago, IL06.2003
Work History
Remote Executive Director & Customer Service Rep
UrbanPrideInc
04.2009 - Current
- Processed customer service requests via phone support and email support.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Successfully entered data into company database and validated the accuracy of valuable company information.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Supervised writing of all grant applications and checked information for accuracy prior to submission.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Skills
- Multitasking Abilities
- Zendesk, Salesforce, live chat tools, email platforms, basic troubleshooting
- Active Listening
- Self-Motivation and Discipline
- Planning and Coordination
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Attention to Detail
- Skilled Collaborator
- Interpersonal Communication
- Organization and Time Management
- Dependable and Responsible
- Google Software Proficiency
- Google Workspace
- Teambuilding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work from home optionHealthcare benefitsTeam Building / Company RetreatsCareer advancementCompany CultureSoftware
Project management tools
File sharing and collaboration
Time management and productivity tools
Remote access and security
Customer relationship management (CRM) tools
Email and calendar management
Adobe software
Languages
English
Full Professional
Interests
Technology and digital tools
Learning and development
Creative projects
Timeline
Remote Executive Director & Customer Service Rep
UrbanPrideInc
04.2009 - Current
High School Diploma - Business
Simeon Career Academy
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