Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Deontae Johnson

Columbia,SC

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
years of professional experience
2
years of post-secondary education

Work History

BlueCross BlueShield of South Carolina
Columbia, SC

Business Analyst
08.2023 - 02.2026

Job overview

  • Conducted data analysis using advanced tools to identify trends and support business objectives.
  • Assisted in the implementation of technology solutions, enhancing overall service delivery processes.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Managed approximately 10 to 15 caseloads per day from customers / members.

BlueCross BlueShield of SC
Columbia, SC

Customer Service Advocate II
10.2022 - 08.2023

Job overview

  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
  • Processed claims and benefits inquiries utilizing internal systems to maintain accuracy and consistency.
  • Collaborated with cross-functional teams to enhance service delivery and streamline customer support processes.
  • Trained new staff on policies, procedures, and best practices to improve team performance and service quality.
  • Developed training materials that supported ongoing employee development and improved customer engagement strategies.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.

LensCrafters
Columbia, SC

Sales Associate
10.2021 - 09.2022

Job overview

  • Assisted customers in selecting eyewear based on lifestyle and preferences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided exceptional service, ensuring customer satisfaction during the purchasing process.
  • Maintained knowledge of product features to effectively communicate benefits to customers.
  • Managed inventory levels, restocking shelves as necessary to ensure product availability.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Handled transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.

Education

The Pennsylvania State University
University Park, PA

Bachelor of Science from Information Sciences And Technology
01.2024 - Current

University Overview

Skills

  • Data entry
  • Administrative support
  • Data collection
  • Complaint resolution
  • Account management
  • Document control
  • Process optimization
  • Staff education and training

Timeline

The Pennsylvania State University
Bachelor of Science from Information Sciences And Technology
01.2024 - Current
Business Analyst
BlueCross BlueShield of South Carolina
08.2023 - 02.2026
Customer Service Advocate II
BlueCross BlueShield of SC
10.2022 - 08.2023
Sales Associate
LensCrafters
10.2021 - 09.2022
Deontae Johnson