Deontae M. Spraggins
Houston,TX
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Supervisor
K2 Solutions Inc.
11.2023 - Current
- Currently manage and operate multiple systems and platforms. Provide technical assistance to users
- Manage companies Mobile Device Management through Ivanti and Verizon Wireless as well as distributing over 500 mobile devices to proper employees.
- Create and update user information through Active Directory as well as Microsoft Entra.
- Troubleshoot basic user error as well as troubleshoot system errors.
- Re-image and add equipment to the company network.
- Scheduled staff and delivered training materials and information.
- Managed help desk consisting of 4 employees and conducted performance evaluations.
INFORMATION TECHNOLOGIES TEAM CHIEF
United States Army
06.2020 - 10.2023
- Operate and maintained computer systems and Information Technology networks. Oversaw a 5-person Information Technology Specialist team to ensure max efficacy to the unit and mission.
- Managed Help Desk operations daily, ensuring that employees complete essential tasks for clients within the organization on an efficient schedule.
- Maintained system logs to document testing, maintenance, and operation of equipment.
- Identified issues and initiated troubleshooting methods for network devices.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Managed inventory of parts and components.
SIGNAL SYSTEMS SUPPORT SPECIALIST
United States Army
03.2018 - 05.2020
- Performed signal support functions and technical assistance for computer systems, providing technical assistance for Local Area Networks, and conducted maintenance on all equipment.
- Maintained computer and telecommunications devices and provided technical advice to supervisors, staff, and junior employees.
- Updated and maintained accountability of telecommunications equipment through inventory without any issues.
- Trained and counseled team of 4 personnel and always ensured proficiency amongst the team.
Education
Associate of Applied Science - Cyber Security
09.2025
CURRENTLY ENROLLED
HIGH SCHOOL DIPLOMA - undefined
01.2016
2012 – 2016
Skills
- Automation Backup management Microsoft 365 Blackberry UEM Ivanti/MobileIron Samsung Knox Apple BES Hardware maintenance IT support Active Directory Software Update SharePoint ServiceNow JIRA
Certification
CompTIA Security+
Timeline
Help Desk Supervisor - K2 Solutions Inc.
11.2023 - Current
INFORMATION TECHNOLOGIES TEAM CHIEF - United States Army
06.2020 - 10.2023
SIGNAL SYSTEMS SUPPORT SPECIALIST - United States Army
03.2018 - 05.2020
Shaw High School - HIGH SCHOOL DIPLOMA,
Fayetteville Technical Community College - Associate of Applied Science, Cyber Security
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