Deontae Parker

• Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans.
• Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive.
• Provides information regarding products and services, such as components of MIC coverages that are in existing policies (i.e. False Pretense, Comprehensive, Collision, etc)
• Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations.
• Assist underwriting teams, i.e. endorsement processing)
• Establishes and maintains relationships and interfaces with clients, carriers, and other vendors.
• Uses discretion and independent judgment when analyzing industry trends and providing related client guidance.

• Developed and implemented new sales strategies to increase commercial sales growth.
• Managed a team of 5 Commercial Sales Representatives, providing training and guidance as needed.
• Prepared detailed reports on commercial sales performance and presented findings to senior management.
• Negotiated contracts with corporate clients to ensure optimal pricing and terms.
• Partnered with marketing department to develop promotional materials that increased brand visibility among target customers.
• Created incentives programs that encouraged existing customers to purchase additional products or services.
• Identified potential partners who could provide value-added services to our customers.
• Conducted regular meetings with key accounts to review progress against goals and objectives set forth in agreements.
• Established relationships with vendors for purchasing supplies at discounted rates which improved profitability margins.
• Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
• Provided strategic advice on ways to improve customer service standards across all departments.
• Developed comprehensive business plans outlining strategies for achieving long-term success in the marketplace.
• Maintained accurate records of all transactions including purchase orders, invoices, payments.
• Maintained effective customer communications and built strong customer relationships.
• Maintained relationships with high-profile and return clients.
• Coached, developed and motivated team to achieve revenue goals.
• Supported sales team members to drive growth and development.
• Participated in industry conferences and networking events in order to build strong relationships with potential customers.
• Analyzed customer feedback and market trends to identify areas for improvement in the sales process.

• Offered guidance and management in company pilots, projects, and escalated tasks involving rate increases, coverage changes, cancellations, and payment corrections through various applications/systems
• Maintained associate timesheets and monitored performance and goals of agents.
• Developed productive working relationships with other business partners outside of local department.
• Provided leadership and training for new agents regarding industry best practices and company policies.

• Consulted with customers to assess needs and match products.
• Operated in a fast-paced and driven sales environment.
• Upheld all compliance and regulatory standards regarding insurance sales and claims.
• Directed sales and claims associates in training, sales, and team meetings.
• Promoted customer retention through high-quality service and follow-through on action items from calls.
• Promoted associate development.
• Communicated and responded effectively on escalated calls concerning associate behavior.

• Providing Merchandise Supervisors with information on backroom inventory levels and overstock levels to assist with ordering decisions.
• Communicate and respond effectively to customer questions, requests to locate merchandise, and other requested assistance.
• Assist with unloading, organizing, and controlling inventory from trailers and the backroom.
• Monitor assigned areas for signs of shrink or potential security risks and contacts proper level of management and/or in store loss prevention when a problem is identified