Deontane' Kimber
Birmingham,Alabama
Summary
I am a motivated and personable job candidate with direct customer service experience, and the desire to enhance my business acumen. My goal is to demonstrate my ability to multitask, follow verbal and written directions, and provide supportive services to foster any business operations
Overview
14
14
years of professional experience
Work History
Data entry
Wex Inc
Remote
10.2023 - Current
- Increased accuracy in financial data entry, maintaining detailed records of transactions.
- Improved customer satisfaction with timely and accurate registration data entry.
- Streamlined data entry processes by implementing efficient filing and organizational systems.
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Supported company growth by consistently meeting or exceeding daily data entry quotas.
- Supported decision-making processes with accurate data entry and thorough record-keeping practices.
Data entry
Concentrix
Remote
01.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Volunteer Clerical Assistant
Habitat for Humanity (Volunteer Work)
Birmingham, Alabama
05.2018 - 08.2018
- Improved workflow processes through regular review and updating of procedural documentation.
- Ensured timely completion of assigned tasks by coordinating schedules and deadlines with team members.
- Cultivated a welcoming atmosphere for new volunteers through mentorship and guidance, fostering a sense of belonging within the organization.
- Contributed to a positive work environment by collaborating effectively with colleagues on various projects.
Hostess
Outback Steakhouse
Hoover, Alabama
01.2015 - 01.2016
- Customer Service, Housekeeping Duties, Answer phone calls, Reserve Call A heads/ Reservations
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Care Giver
Always There
Hoover, Alabama
01.2015 - 01.2016
- Bathing and Grooming, Meal preparation, Housekeeping, Transporting
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
Shift Manager
McDonalds
Birmingham, Alabama
09.2011 - 10.2014
- Operation of a cash and credit transactions, Open or close the restaurant, Supervise staff, Making of weekly schedules, Handle customer complaints, Inventory
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Call Center Representative
Sitel
Birmingham, Alabama
05.2010 - 01.2011
- Answer phones, Process Payments, Make payments arrangements with customers, Answering billing questions
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor's in Business Management -
Colorado Technical University
01.2020
Skills
- Data Entry Accuracy
- Data entry skills
- Data Entry Standards
- Multi-tasking
- Record keeping
- Communication
- Leadership
- Time management
- Problem solving
Timeline
Data entry
Wex Inc
10.2023 - Current
Data entry
Concentrix
01.2020 - 03.2023
Volunteer Clerical Assistant
Habitat for Humanity (Volunteer Work)
05.2018 - 08.2018
Hostess
Outback Steakhouse
01.2015 - 01.2016
Care Giver
Always There
01.2015 - 01.2016
Shift Manager
McDonalds
09.2011 - 10.2014
Call Center Representative
Sitel
05.2010 - 01.2011
Bachelor's in Business Management -
Colorado Technical University