Deonté Campbell
IT Network Admin
Myrtle Beach,SC
Summary
Proficient IT Analyst offering more than 10 years of experience in helpdesk operations, network maintenance and mobile device support. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inside Sales Account Representative
Various
12.2021 - Current
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Used Hubspot CRM software to maintain detailed contact logs and account records.
Network Operations Center Analyst
Verisk
06.2021 - 12.2021
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
- Monitored network hardware operations to evaluate proper configuration.
- Provided regular status updates to customers regarding open tickets.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Drafted and updated operations and maintenance manuals to correspond to all owned hardware and software assets within overseen equipment.
System Administrator/Sales Engineer
MORRIS TECHNOLOGY PARTNERS
12.2017 - 11.2019
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Lead team to bring in over $1,000,000 of initial revenue and $50,000 monthly recurring profit.
Junior System Administrator
ISOLATEK INTERNATIONAL
08.2017 - 12.2017
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Worked with users to determine areas of technology in need of improved usability.
- Made recommendations regarding information technology infrastructure overhauls.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Drove continuous improvement of IT governance processes.
NOC Tier 1 Engineer
ALIGN COMMUNCATIONS
09.2016 - 07.2017
- Monitored and maintained network and software components according to established guidelines and best practices.
- Monitor client network infrastructure using tools such as SolarWinds, ServiceNow, and LogicMonitor.
- Open escalation tickets with circuit ISPs and coordinate dispatch of technicians to go on site to assist clients.
- Update Knowledgebase documentation to ensure proper troubleshooting and escalation procedures Assist and field any overflow of helpdesk calls to maintain high customer service satisfaction Managed call flow and responded to technical support needs of customers Used ticketing systems to manage and process actions taken.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
Independent Field Service Technician
HelloTech
11.2015 - 08.2016
- Assist clients in setup, installations, and configuring of desktops, laptops, cellular devices, printers, LAN and Wireless, networks, and Wi-Fi enabled door bells On call technician for the NJ and NY area Provide prompt follow calls after accepting assignment to confirm scope of appointment and to perform basic troubleshooting Deliver customer service before, during, and after every assignment to make sure the client is satisfied with the work that has been completed Document any client concerns, requests, compliments, and case notes to keep record of all work that is done to ensure efficiency.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
LAN Support Technician
Bernards Board Of Education
07.2013 - 11.2015
- Administered and supported over 2000 end users between faculty, administrative staff and students.
- Resolved customer complaints and concerns with strong verbal skills and proper education.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Updated documentation and produced reports.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Data Center Technician
Bloomberg LP
09.2012 - 06.2013
- Assisted with Data Center infrastructure deployment, responsible for troubleshooting hardware and network related issues, performed proactive measures to eliminate service downtime, maintained the Data Center Infrastructure in accordance to specifications and provided the necessary hardware and software.
- Documented all the standard operation procedures of the Data Center products.
- Acquired and maintained advanced knowledge of networking protocols, including MPLS and OSPF.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
NOC Technician
Glowpoint, Inc
12.2011 - 07.2012
- Provide level 1 troubleshooting of VOIP and video telepresence equipment, performed necessary escalation to level 2 or higher team to ensure exceptional customer service; ticket creation and closure, monitor alarm acknowledgment, handle carrier calls.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to telephone, email and in-person inquiries regarding teleconferencing operation, use and repair.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
No Degree - Information Technology
New Jersey Institute of Technology
Newark, NJInformation Technology
PC AGE CAREER INSTITUTE
EDISON, NJ07.2012
Skills
- Infrastructure planning
- System upgrades
- Program installations
- Web Security
- Network configuration
- Vendor coordination
- Escalation procedures
- Performance Analysis
- Network Troubleshooting
- Incident Management
- System Administration
- Service Level Agreements
- Interpersonal Communication
- Excellent Communication
Certification
- Fortinet Network Security Expert
- CompTIA Network+
Timeline
Inside Sales Account Representative
Various
12.2021 - Current
Network Operations Center Analyst
Verisk
06.2021 - 12.2021
System Administrator/Sales Engineer
MORRIS TECHNOLOGY PARTNERS
12.2017 - 11.2019
Junior System Administrator
ISOLATEK INTERNATIONAL
08.2017 - 12.2017
NOC Tier 1 Engineer
ALIGN COMMUNCATIONS
09.2016 - 07.2017
Independent Field Service Technician
HelloTech
11.2015 - 08.2016
LAN Support Technician
Bernards Board Of Education
07.2013 - 11.2015
Data Center Technician
Bloomberg LP
09.2012 - 06.2013
NOC Technician
Glowpoint, Inc
12.2011 - 07.2012
No Degree - Information Technology
New Jersey Institute of Technology
Information Technology
PC AGE CAREER INSTITUTE