Summary
Overview
Work History
Education
Skills
Timeline
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Deonte Johnson

Dundalk,MD

Summary

Proven HVAC Technician with a history at Michael & Sons, adept in technical troubleshooting and demonstrating exceptional teamwork. Excelled in fast-paced environments, significantly enhancing system efficiency and customer satisfaction. Skilled in electrical wiring and empathetic client relations, consistently achieving and surpassing goals with a strong sense of personal responsibility and adaptability.

Overview

21
21
years of professional experience

Work History

HVAC Technician

Michael & Sons
05.2024 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Worked overtime, holidays and weekends to accommodate company needs.

CSR

RentaCenter
04.2018 - 05.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Warehouse Worker

Ciminos
05.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Warehouse

Integrated Staffing
08.2003 - 11.2021
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Established safety protocols for warehouse environment, significantly reducing workplace accidents.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

Completion Certificate - HVACR

All State Careers
Baltimore, MD
06.2010

Skills

  • EPA requirements knowledge
  • Technical Troubleshooting
  • Electrical Wiring
  • Leak Checks
  • System Troubleshooting
  • Air Conditioning

Timeline

HVAC Technician

Michael & Sons
05.2024 - 08.2024

Warehouse Worker

Ciminos
05.2023 - 01.2024

CSR

RentaCenter
04.2018 - 05.2024

Warehouse

Integrated Staffing
08.2003 - 11.2021

Completion Certificate - HVACR

All State Careers

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Deonte Johnson