Deonte Jones
Dallas,TX
Summary
With 9+ years of proven experience as a business professional providing customer and client satisfaction services for several different companies, I am confident I will make an immediate contribution to your company and team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures, and standards. You will find that I am detail oriented and able to analyze, prioritize, and resolve requests quickly and effectively while possessing excellent communication skills both oral and written. A dedicated service advocate excelling in Data entry, Problem Resolutions, Escalations and De-escalations, having the proven ability to build reports and understand consumer needs.
Overview
9
9
years of professional experience
Work History
Payroll Administrator
ADP
Dallas, TX
08.2021 - Current
- Point of Contact for facilitating large company setups for multiple state tax filings.
- Executed precise analysis and coding of timecards, guaranteeing accurate payroll submissions in adherence to state regulations.
- Managed comprehensive payroll administration for multiple US companies, handling salary processing, bonus calculations, deduction management, and vacation time tracking
- Implemented efficient payroll processing procedures as per developed policies
- Responsible for internal mentoring, training, and overseeing new hire peers.
- Followed IRS guidelines and state regulations when submitting payroll taxes.
- Conducted regular payroll audits to ensure compliance with regulatory standards.
- Performed various administrative duties including filing, copying, and scanning tasks.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Audited, reviewed and compiled payroll reports, records and related summaries.
Collections Analyst
Hyundai
Dallas, TX
03.2018 - 08.2021
- Maintained detailed records of customer accounts, including contact information, account status updates and payment histories.
- Ensured compliance with state and federal regulations pertaining to debt collection practices.
- Negotiated repayment terms and settlements with customers in order to resolve outstanding debts.
- Utilized multiple channels of communication (phone calls, emails, letters) to proactively engage with customers and recover overdue payments.
- Analyzed credit history and financial statements of customers to determine the most effective collection strategies.
- Collaborated closely with internal teams such as Credit and Risk Management, Sales and Marketing, Finance and Accounting teams on collections matters.
- Identified trends in collections activities that could be used for process improvement initiatives.
- Participated in periodic meetings with senior management personnel regarding collections progress and results.
- Performed daily monitoring of customer accounts for changes in payment status or delinquency levels.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Provided training and guidance to new collections staff on best practices and company policies.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
Revenue Manager
Golden Chick
Dallas, Texas
10.2016 - 03.2018
- Implemented new technologies such as online banking services, automated payment systems or mobile applications for customers' payments.
- Evaluated existing processes and recommend changes that improve efficiency or reduce costs associated with managing cash flows.
- Verified accuracy of bank deposits, withdrawals and transfers.
- Maintained relationships with banking institutions to ensure timely processing of payments and deposits.
- Managed daily cash operations and maintained accurate records of all transactions.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Processed payroll checks, vendor invoices, customer refunds, and other payments as required.
- Ensured compliance with internal control policies and procedures related to cash management activities.
- Performed risk management for cash operations to protect against fraud and errors.
- Oversaw electronic funds transfers, including ACH, wire transfers, and bank account reconciliations.
- Analyzed bank service fees and recommended cost-saving strategies.
- Negotiated with banks for improved cash management services and lower fees.
- Developed and maintained policies and procedures for cash handling.
College Advisor Assistant (Student Work Study)
Texas A&M Commerce
Commerce, TX
07.2015 - 09.2016
- Attended college fairs as a representative of the institution to promote its programs and services.
- Facilitated group discussions among high school seniors about their post-graduation plans.
- Provided guidance to students on their choice of major and career paths.
- Created customized presentations on topics related to higher education planning for use in classrooms or other settings.
- Developed relationships with college admissions officers at various universities in order to provide up-to-date information regarding admission requirements.
- Researched scholarship opportunities for students from underrepresented backgrounds.
- Met one-on-one with prospective undergraduate or graduate students interested in attending our institution.
- Coordinated events designed to introduce incoming freshman class members to the campus community.
- Advised students on how to best utilize campus resources such as tutoring centers, libraries, and counseling services.
- Organized and conducted college visits for high school juniors and seniors.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Education
Bachelor of Science - Psychology
Texas A&M University - Commerce
Commerce, TX05-2019
Skills
- Payroll Auditing
- Policy writing
- Staff Management
- Office Administration
- New Hire Onboarding
- Information Management
- Executive Support
- Team Collaboration
- Strategic Planning
Timeline
Payroll Administrator
ADP
08.2021 - Current
Collections Analyst
Hyundai
03.2018 - 08.2021
Revenue Manager
Golden Chick
10.2016 - 03.2018
College Advisor Assistant (Student Work Study)
Texas A&M Commerce
07.2015 - 09.2016
Bachelor of Science - Psychology
Texas A&M University - Commerce