Deont’e Martin
Tampa,FL
Summary
Proactive professional with a solid foundation in customer service and a quick learning aptitude. Exhibits strong organizational capabilities and excels in both independent and team-oriented settings. Ready to apply skills to drive success in a growing organization.
Overview
12
12
years of professional experience
Work History
Manager on Duty
the Clinic Ypsilanti
06.2023 - 09.2025
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Coordinated staff schedules to optimize coverage and maintain service quality during peak hours.
- Resolved customer inquiries and complaints efficiently, enhancing overall guest satisfaction.
- Trained new employees on operational procedures and customer service expectations.
- Monitored inventory levels to prevent shortages and ensure timely replenishment of supplies.
- Implemented process improvements that increased team productivity and streamlined workflows.
- Collaborated with management to develop strategies for improving service delivery and operational efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Lead Budtender
the Flowerbowl
03.2021 - 01.2023
- Directed customers in choosing cannabis products aligned with individual needs.
- Trained new budtenders on essential product knowledge and customer interaction skills.
- Oversaw inventory management, ensuring compliance and prompt restocking of top-selling items.
- Designed promotional displays to boost product visibility and sales during peak periods.
Customer Service
Footlocker
01.2016 - 2021
- I provided friendly and efficient customer service to store customers.
- I managed a cash register and customer sales transactions.
- I assisted in keeping the store organized when customers were not at the register.
Direct Service Professional
Ridgewoood
01.2015 - 01.2016
- I provided care and support to disabled adults.
- I was responsible for cleaning, dressing, and feeding clients.
- I made sure that clients felt cared for and respected.
Cashier
Dollar General
01.2014 - 01.2015
Education
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Minnesota West Community College
01.2016
High School - undefined
Advanced Technology Academy
01.2014
Skills
- Vehicle maintenance skills
- Certified in CPR
Timeline
Manager on Duty
the Clinic Ypsilanti
06.2023 - 09.2025
Lead Budtender
the Flowerbowl
03.2021 - 01.2023
Customer Service
Footlocker
01.2016 - 2021
Direct Service Professional
Ridgewoood
01.2015 - 01.2016
Cashier
Dollar General
01.2014 - 01.2015
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Minnesota West Community College
High School - undefined
Advanced Technology Academy
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