Highly disciplined and dependable professional with over a decade of experience in security operations, customer service, and team leadership. Proven ability to lead and manage high-stakes environments, including healthcare and corporate settings, with integrity, sound judgment, and a calm, authoritative presence. Recognized for expertly handling conflict resolution, supervising staff, enforcing safety protocols, and providing top-tier service to diverse populations. Equipped with strong emotional intelligence, critical thinking, and adaptability — bringing a commanding presence, sharp attention to detail, and a commitment to operational excellence in every role.
• Enforce hospital security protocols with authority while maintaining a professional and respectful presence with patients, staff, and visitors.
• Execute thorough and consistent patrols to proactively identify and eliminate safety threats across hospital premises.
• Operate high-security metal and weapons detectors to intercept and prevent contraband entry, maintaining a secure environment.
• Maintain strict supervision of mental health patients, ensuring full compliance with safety regulations and hospital procedures.
• Respond decisively to escalating situations, using advanced de-escalation tactics to resolve conflicts and prevent violence.
• Remove unauthorized individuals from hospital grounds with firmness and professionalism, reinforcing a secure and orderly atmosphere.
• Provided compassionate, hands-on care to elderly and/or disabled clients in their homes, assisting with daily living activities including bathing, dressing, grooming, mobility, transfers, safety monitoring and hygiene.
• Performed light housekeeping tasks, such as laundry, dishes, and maintaining a clean, safe living environment.
Leadership
Access Control & Survellience
Customer Service
Critical Thinking
Adaptability
Data Entry