Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deontra Palmer

Delray Beach,FL

Summary

A dedicated and detail-oriented hospitality professional with over five years experience in guest services. Known for delivering the exceptional customer experience while maintaining a reliable presence during various shifts. You can expect an individual who is proficient in balancing accounts, resolving discrepancies, and closing daily operations with accuracy. Motivated by a strong passion for hospitality and eager to contribute to excellence, I’m excited to be considered for Hilton Boca Raton Suites team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bookkeeper

Delray Beach Garden Center
10.2023 - 01.2024
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Answered phone promptly and directed approximately 40 + incoming calls to the correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Bookkeeper/Accountant

Salvation Army ARC
05.2023 - 08.2023
  • Maintained and processed invoices, deposits, and money logs
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Front Desk Agent

Hilton Double Tree
11.2018 - 07.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and increase guest loyalty rate by 30% to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Assisted guests with transportation arrangements using the shuttle to local recommendations, airport, and other destinations to enhance their experience.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.

Spa Concierge

Waldorf Astoria
11.2017 - 09.2019
  • Provided administrative support to management as needed, such as preparing reports, maintaining databases, and conducting market research.
  • Collaborated with marketing team to promote special events, seasonal offers, and new treatment launches.
  • Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
  • Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.

Education

Cosmetology -

Palm Beach State College
Lake Worth, FL
02.2020

Associate Of Applied Arts -

Santa Fe College
Gainesville, FL
04.2018

Skills

  • Customer Experience
  • Accounting and Bookkeeping
  • OnQ
  • Superior attention to detail
  • Analytical reasoning
  • Confidential document control
  • Time management
  • Data entry
  • Proactive and Self-motivated
  • Relationship building
  • Guest Resolutions

Certification

CPR

Timeline

Bookkeeper

Delray Beach Garden Center
10.2023 - 01.2024

Bookkeeper/Accountant

Salvation Army ARC
05.2023 - 08.2023

Front Desk Agent

Hilton Double Tree
11.2018 - 07.2020

Spa Concierge

Waldorf Astoria
11.2017 - 09.2019

Cosmetology -

Palm Beach State College

Associate Of Applied Arts -

Santa Fe College

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Deontra Palmer