Deontra Wright
Summary
Key Holder with proven track record in enhancing customer satisfaction and driving positive feedback. Demonstrates strong commitment to service excellence and sales performance. Skilled in planning, delegating, and executing tasks to achieve operational goals. Experienced in leading retail teams to deliver exceptional service and improve store operations.
Overview
11
11
years of professional experience
Work History
Third Key Holder
America's Best Contacts and Glasses
Florence, SC
05.2021 - Current
- Provided customer service support to team members when needed.
- Handled customer inquiries and complaints with professionalism and patience.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Captured customer information to maximize future clienteling opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed daily opening and closing procedures of the store.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Counted and balanced registers.
Assistant Manager
America's Best Contacts and Eyeglasses
Florence, SC
01.2022 - 10.2022
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
Optometric Technician
Americas Best Contacts And Eyeclasses
Florence, SC
01.2021 - 12.2021
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Ensured that all medical equipment was functioning properly before use.
- Conducted vision screenings using automated refraction technology.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Receptionist
America's Best Contact and Eyeglasses
Florence, SC
05.2020 - 12.2020
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed company database and ensured the accuracy of contact information.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Customer Service Representative
Assurant
Florence, SC
04.2017 - 02.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
Third Key Sales Associate
Piercing Pagoda of Signet Jewelers
Florence, SC
11.2017 - 06.2019
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Handled customer inquiries and complaints with professionalism and patience.
- Used Point of Sale register system to complete transactions.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Consistently provided exceptional customer service by exceeding expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Demo Event Specialist
Advantage Solutions
Florence, SC
10.2014 - 02.2017
- Reviewed product displays before and after demonstrations to check for proper product arrangement.
- Interacted with key stakeholders in order to maximize brand visibility during events.
- Maintained an organized filing system for documentation related to each demonstration.
- Engaged customers warmly and encouraged each to try products, boosting sales of items.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Increased sales by encouraging customers to purchase additional products and services.
- Resolved any customer complaints or disputes that arose during demos promptly and efficiently.
Education
Certificate - Medical Administration
Rasmussen University Online
Florida12-2020
Skills
- Flexible
- Customer service and support
- Sales analysis and strategy
- Team leadership and collaboration
- Inventory management and optimization
- Point of sale systems expertise
- Appointment scheduling and coordination
- Patient communication skills
- Data management and analysis
- Time management proficiency
- Team leadership
- Microsoft Office knowledge
- Inventory management
- Quality control
- Strategic sales
- Multitasking and prioritization
- Cross-functional collaboration
- Professional telephone demeanor
- Administrative and office support
- Customer relationship management
- Active listening
- Caring and empathetic
- Multitasking Abilities
- Explaining policy and procedures
- Regulatory compliance
- Conflict resolution
- Problem solving
Timeline
Assistant Manager
America's Best Contacts and Eyeglasses
01.2022 - 10.2022
Third Key Holder
America's Best Contacts and Glasses
05.2021 - Current
Optometric Technician
Americas Best Contacts And Eyeclasses
01.2021 - 12.2021
Receptionist
America's Best Contact and Eyeglasses
05.2020 - 12.2020
Third Key Sales Associate
Piercing Pagoda of Signet Jewelers
11.2017 - 06.2019
Customer Service Representative
Assurant
04.2017 - 02.2020
Demo Event Specialist
Advantage Solutions
10.2014 - 02.2017
Certificate - Medical Administration
Rasmussen University Online
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