Deontre Thomas
Client Operations Manager
Atlanta,GA
Summary
Organized and solution-focused operations professional with 7+ years managing high-volume case files, job coordination, invoicing, and customer satisfaction. Proven ability to streamline workflow, reduce delays, and maintain strong client relationships across medical, logistics, and service-driven industries.
Overview
7
7
years of professional experience
1
1
Language
Work History
Junior Executive
BRANDEX LOGISTICS
02.2022 - 04.2025
- Oversaw 75+ active service accounts across metro Atlanta, coordinating crews, scheduling, and client expectations
- Processed invoices, managed billing events, and tracked outstanding receivables to ensure timely payment
- Maintained CRM tasking systems and updated client records for compliance and service logs
- Provided ongoing reporting to senior leadership on revenue, job flow, and field team performance
Client Case Manager
ATLANTA INJURY NETWORK
07.2018 - 12.2021
- Managed personal injury case files, ensuring all treatment records, bills, and documentation were submitted accurately
- Coordinated between patients, legal teams, and medical providers on appointment scheduling and account status
- Reviewed and submitted medical bills to insurance, tracked claim progress, and followed up on AR balances
- Delivered regular case updates to attorneys and responded to time-sensitive client concerns
- Audited files for billing compliance, lien accuracy, and insurance policy limits
Education
Bachelor Of Science - Psychology
Georgia State University
Atlanta, GASkills
Claim & Job Flow Management
Client Communication & Expectation Setting
Accounts Receivable / Billing Follow-Up
CRM & Tasking Systems
Microsoft Office (Excel, Outlook, Word)
Service Coordination
Invoicing & Reporting
Time Management & Prioritization
Conflict Resolution & Problem Solving
Timeline
Junior Executive
BRANDEX LOGISTICS
02.2022 - 04.2025
Client Case Manager
ATLANTA INJURY NETWORK
07.2018 - 12.2021
Bachelor Of Science - Psychology
Georgia State University