Deontrez Henderson
San Antonio,TX
Summary
Diligent about optimizing every area of operation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Performance oriented offering exceptional record of achievement of growth. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Leader
Raising Cane's
12.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Strengthened company's business by implementing new marketing plans. Increased revenue by 30% through successful marketing campaigns for various clients.
- Generated new business with marketing initiatives and strategic plans.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Store Manager
Starbucks
10.2021 - 12.2023
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth by 40%.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Contributed to sales growth, operational efficiency, continued store improvements in customer experience.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
General Manager
Spring Creek BBQ
06.2018 - 09.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Burger King
09.2016 - 05.2018
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled 30 employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability
Education
Associate of Arts - Business Administration
Arizona State University
Tempe, AZ06.2028
Skills
- Strategic / Actionable Planning
- Team Training / Coaching
- Performance Assessments
- Account Management
- High-Volume Revenue Growth
- Market / Trend Research
- KPIs / Data Analysis
- Manager Development
- Exceeding Revenue Goals
- Operational Improvements
- P&L Responsibility
- Labor and food cost control
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant Leader
Raising Cane's
12.2023 - Current
Store Manager
Starbucks
10.2021 - 12.2023
General Manager
Spring Creek BBQ
06.2018 - 09.2021
General Manager
Burger King
09.2016 - 05.2018
Associate of Arts - Business Administration
Arizona State University
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