Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Deora Mitchell

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Deora Mitchell

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 24 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Services Assistant II position. Ready to help team achieve company goals.

Overview

25
years of professional experience

Work History

State Of Tennessee
Nashville, Tennessee

Administrative Services Assistant II
08.1984 - 08.2008

Job overview

  • Executed tactical plans to minimize disruption, achieve accuracy in administrative processes and support integrity of externally distributed work products.
  • Provided support for local events and related requirements to process paperwork.
  • Worked calmly and with patience under pressure to execute tasks under ever-changing circumstances.
  • Liaised between designated service area and outsource partner for prompt problem resolution.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

First National Bank
Clarksville, Tennessee

Bank Teller
07.1983 - 07.1984

Job overview

  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Counted and packaged currency and coins.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Removed mutilated currency from circulation.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Placed orders for customer checks and verified starting numbers.
  • Reconciled cash drawer and resolved discrepancies.
  • Sold and cross-sold bank products to new and existing customers.
  • Provided customer records, account statements and copies of checks.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Turned in excess cash to maintain drawer security.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

Austin Peay State University
Clarksville, TN

No Degree from Business

Kaplan University
Davenport, IA

No Degree from Criminal Justice
09.2005

Skills

  • Meeting Minutes
  • Program File Distribution
  • Process Optimization
  • Business Writing
  • Customer Service
  • Document Retrieval
  • Active Listening
  • Travel Administration
  • Business Correspondence
  • Administrative Management
  • Employee Training
  • Travel Arrangements
  • PC Proficiency
  • 10-Key Proficiency
  • Advanced MS Office Suite Knowledge
  • Records Management Systems
  • Detailed Meeting Minutes
  • Coordination of Administrative Activities
  • Data Entry Documentation
  • Time Management
  • Microsoft Office
  • Records Management
  • Training Materials
  • Data Input
  • Office Supplies and Inventory
  • Office Management
  • Business Operations
  • Critical Thinking
  • Administrative Procedures
  • Report Transcription
  • Phone Call Answering
  • Staff Management
  • Accounting Support
  • Payroll and Benefits Administration
  • Payroll Operations
  • Filing
  • Recordkeeping
  • Prioritization
  • Administrative support
  • Administrative writing
  • Meeting services
Availability
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Timeline

Administrative Services Assistant II

State Of Tennessee
08.1984 - 08.2008

Bank Teller

First National Bank
07.1983 - 07.1984

Austin Peay State University

No Degree from Business

Kaplan University

No Degree from Criminal Justice
Deora Mitchell