Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Deora Williams

Deora Williams

Zellwood

Summary

Results-driven professional dedicated to exceptional customer support. Proven ability to manage concerns and resolve conflicts, enhancing customer satisfaction. Extensive experience in customer relations and communication within high-pressure sales and account management environments. Strong skills in problem-solving, and effective collaboration with diverse clientele.

Overview

12
12
years of professional experience

Work History

FRONT DESK AMBASSADOR

John Knox Village
Coral Springs
01.2025 - 06.2025
  • - Warmly welcomed residents, visitors, and staff, offering assistance with directions, inquiries, and general needs.
  • - Maintained a clean, organized, and inviting front desk area.
  • - Answered phone calls and E-Alerts, accurately relaying messages and directing them to appropriate individuals or departments.
  • - Assisted with mail distribution, appointment scheduling, bus pick-up coordination, package delivery, and maintenance requests.
  • - Provided information about events and activities, connecting residents and guests with the appropriate staff.
  • - Resolved resident and visitor concerns with professionalism, ensuring satisfaction.
  • - Monitored surveillance systems and access points, conducted daily walk-arounds, and maintained a detailed security log.

PROPERTY MANAGER

Public Storage
Deerfield Beach
11.2021 - 12.2022
  • - Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of disputes.
  • - Streamlined rent collection, reducing late payments and improving revenue.
  • - Oversaw lease agreements, ensuring compliance and protecting all parties' interests.
  • - Coordinated unit appointments and resolved tenant issues promptly.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.

CASHIER LEAD

Ulta Beauty Inc.
Lawton
12.2018 - 03.2020
  • - Learned duties for various positions and provided backup at key times.
  • - Helped management develop employee improvement plans and boost team performance.
  • - Managed staffing levels for optimal register support.
  • - Maintained cleanliness of checkout area and processed refunds per policy.
  • Assisted customers with inquiries, returns, exchanges, refunds, and other transactions as needed.
  • Provided assistance to co-workers when needed or requested by management.
  • Processed payments through various methods.

CASHIER

JCPenney
Lawton
01.2018 - 05.2018
  • - Reconciled cash drawer, addressed discrepancies, and maintained accuracy.
  • - Worked flexible schedules and assisted in stocking and display tasks.
  • - Maintained store cleanliness and addressed customer inquiries.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.

MEMBER SERVICE REPRESENTATIVE

SYKES
Fayetteville
06.2013 - 02.2015
  • - Improved customer service through collaboration and client satisfaction focus.
  • - Educated customers on billing, payments, and support procedures.
  • - Promoted financial literacy and provided guidance on financial decisions.
  • - Maintained up-to-date knowledge of industry best practices.
  • Referred complex issues to management for resolution.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Identified opportunities for cross-selling additional products or services based on member needs.

Education

Vocational - Dental Assistant

Everest Community College
Renton, WA
04.2009

High School Diploma -

Cleveland High
WA
06-2006

Skills

  • - Adaptable
  • - Critical Thinking
  • - Multi-tasking skill
  • - Customer Relations
  • - Maintaining cleanliness
  • - Maintenance Oversight and Knowledge
  • - Positive Attitude
  • - Training and mentoring
  • - Verbal/written communication
  • - Data Management
  • - Call center experience
  • Cash handling
  • Front desk operations
  • Administrative support

References

References available upon request.

Timeline

FRONT DESK AMBASSADOR

John Knox Village
01.2025 - 06.2025

PROPERTY MANAGER

Public Storage
11.2021 - 12.2022

CASHIER LEAD

Ulta Beauty Inc.
12.2018 - 03.2020

CASHIER

JCPenney
01.2018 - 05.2018

MEMBER SERVICE REPRESENTATIVE

SYKES
06.2013 - 02.2015

Vocational - Dental Assistant

Everest Community College

High School Diploma -

Cleveland High

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