Deoveon Kirksey
Humble,TX
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Reliable employee offering excellent communication and good judgment.
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skill. Motivated to learn, grow and excel.
Overview
6
6
years of professional experience
Work History
Apparel Team Lead
Walmart
08.2021 - 04.2022
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Opened and closed store under specific direction of store manager.
- Assisted in implementation and maintenance of planograms.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Conducting Interviews
- Staffing
- Training Associates
Customer Service Manager
Walmart.com
05.2018 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Customer service skills
- Process improvement
- Strong decision-making skills
- Managing processes
- Staffing
- Planning
- Tracking budget expenses
- Analyzing information
- Developing standards
- Help desk experience
- Conducting Interviews
Cashier
Walmart
05.2017 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Service Specialist
Teleperformance USA
04.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor Of Science In Nursing -
Western Governors University
Salt Lake City, UT08.2025
High School Diploma -
Penn Foster Career School
Scranton, PA06.2019
Skills
- Goal-Driven
- Speech Clarity
- Dispute Mediation
- Positive Customer Engagement
- Retail Merchandising
- Loss Prevention Goals Monitoring
- Cash Counting
- Maintaining Clean Work Areas
- Customer Assistance
- Customer Relations Skills
- Training Initiatives
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Engaging with Diverse Customers
- Ability to Lift 40 Pounds
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Effective Written and Verbal Communication
- Customer Service and Assistance
- Inputting Claims
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Microsoft PowerPoint
- Complaint Reviews
- High-Volume Call Environments
- Online Chat
- Team Meetings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
Teleperformance USA
04.2022 - Current
Apparel Team Lead
Walmart
08.2021 - 04.2022
Customer Service Manager
Walmart.com
05.2018 - 08.2021
Cashier
Walmart
05.2017 - 05.2018
Bachelor Of Science In Nursing -
Western Governors University
High School Diploma -
Penn Foster Career School
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