Simone Simmons
Spring,TX
Summary
Professional in customer relations and service delivery, offering solid background in addressing client needs and enhancing service experiences. Proven ability to collaborate effectively with team members to achieve results and adapt to evolving situations. Skilled in conflict resolution and customer engagement.
Experienced with coordinating schedules and managing client communications. Utilizes strong interpersonal skills to ensure client satisfaction and appointment accuracy. Knowledge of optimizing scheduling efficiency to support team goals and enhance overall productivity.
Overview
5
5
years of professional experience
Work History
Accounting Processor
Center Point Energy
01.2024 - Current
- Evaluates, analyzes, and completes billing exception transactions to a path of resolution for various scenarios such as meter malfunctions, diversion, crossed metering situations, and incorrect meter data.
- resolved and assisted exception billing issues and offer resolutions in the customer billing process.
- Demonstrated strong attention to detail when reviewing payment requests, ensuring accuracy and compliance with company policies.
- Matched purchase orders with invoices and recorded necessary information.
Receptionist
The Tox
04.2022 - 01.2024
- Provided excellently customer service during service checkout, as well as following,and executing promoting, the company's skin products.
- Managed office tasks, improved filing efficiency, salesperson communication, resolved scheduling conflicts.
- scheduling, and document organization while efficient filing in a timely manner.
- implementing systematic filing protocols in a timely manner.
Customer Service Consultant
Home Depot
08.2021 - 03.2022
- Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
- Demonstrated ability to effectively communicate with customers.
- Completed 20 outbound follow-up calls each day to qualified prospects interested in membership offerings.
Teacher
Imagine Learning
12.2019 - 07.2020
- Managed classroom behavior effectively by establishing clear expectations, nurturing attitude,as well as provided creative, fun,and safe environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and curriculum.
- CPR & FIRST AID CERTIFIED
- CHILD DEVELOPMENT CERTIFICATION
Education
Diploma -
Ridge Point High School
Missouri City, TX06.2020
Associate of Arts -
Houston Community College
Houston, TX04.2026
Skills
- Customer Service
- Basic Computer Skills
- Data Entry
- Virtual Assistant
- Organizational Skills
- Administrative Tools
- Multitasking
Timeline
Accounting Processor
Center Point Energy
01.2024 - Current
Receptionist
The Tox
04.2022 - 01.2024
Customer Service Consultant
Home Depot
08.2021 - 03.2022
Teacher
Imagine Learning
12.2019 - 07.2020
Diploma -
Ridge Point High School
Associate of Arts -
Houston Community College
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