Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
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Deoz'A Spriggs

Summary

Dedicated and results-oriented professional with a Bachelor's degree in Hospitality and Tourism Management. Demonstrated expertise in administrative support, customer service, and retail management roles. Proven ability to effectively manage multiple tasks in fast-paced environments while maintaining a high level of accuracy and attention to detail. Skilled in staff supervision, problem-solving, and fostering collaborative relationships. Possess excellent communication skills and a commitment to delivering exceptional service. Proficient in Microsoft Office 365 and POS transaction systems. Seeking to leverage my experience and skills to contribute positively to a dynamic organization.

Overview

7
7
years of professional experience

Work History

Record Clerk Admin

MGM Resorts National Harbor
07.2022 - Current
  • Answer multi-line phone systems and direct calls to the appropriate staff/department as needed; schedule conference calls and meetings for staff as needed
  • Open and sort incoming mail and distribute as appropriate; may deliver other mail various locations
  • Compile, copy, sort, file, and scan department documents
  • Operate office equipment, such as printers and fax
  • Audited table balances quarterly.

At Your Service Center (Customer Service)

Macys Department Store
07.2021 - 07.2022
  • Ringing and processing in-store purchases and returned merchandise
  • Assisted with curbside orders with the addition to becoming a personal shopper to customers
  • Creating and processing online orders
  • Process lines of credit at customer request.

Assistant Store Manager

Dollar Tree
02.2021 - 07.2021
  • Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training, and developing store associates in both operations and merchandising
  • Performing all opening and closing procedures protecting all company assets
  • Implementing all operational and merchandising direction that is communicated from the Store Support Center
  • Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers while maintaining great customer service.

Administrative Secretary, Office of Admissions

Delaware State University
07.2019 - 12.2020
  • Generated and coordinated the distribution of all written communication from the Office of Admissions
  • Efficiently answering and managing multiple telephone calls in the Office of Admissions
  • Assisted in the coordination and participated in execution of Admission's recruitment and enrollment activities including Open House, New Student Orientations, special receptions etc
  • Responded to inquiries from callers or visitors regarding the office of Admissions and students service areas
  • Supervised student employees while assisting with administrative daily operations.

Graduate Assistant, Office of Admissions

Delaware State University
10.2017 - 07.2019
  • Managed and executed the Hornet Days series
  • Managed and executed the New Student Orientations, hired, and trained up to 30 student hornet ambassadors responsible for supervising and mentoring cohorts of incoming first-year students
  • Assisted with other recruitment events as needed; acting as a member of the operations team
  • Proficient in the utilization of systems such as: BANNER9, ORACLE, IMAGENOW, WEBEX, DocuSign, and Teams.

Education

Bachelor of Science - Hospitality and Tourism Management

Delaware State University
Dover, DE

Skills

  • POS transaction system experience
  • Mail Processing
  • Proficient in Microsoft Office 365
  • Telephone Etiquette
  • Customer Satisfaction
  • Administrative Support
  • Database entry
  • Filing systems
  • Document Management
  • Spreadsheet development
  • Operations Support
  • File and database management

Affiliations

  • The D'ymond Shant'yl Dantzler (DSD) Legacy Foundation, Board Member, 2019-Present

Timeline

Record Clerk Admin

MGM Resorts National Harbor
07.2022 - Current

At Your Service Center (Customer Service)

Macys Department Store
07.2021 - 07.2022

Assistant Store Manager

Dollar Tree
02.2021 - 07.2021

Administrative Secretary, Office of Admissions

Delaware State University
07.2019 - 12.2020

Graduate Assistant, Office of Admissions

Delaware State University
10.2017 - 07.2019

Bachelor of Science - Hospitality and Tourism Management

Delaware State University

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Deoz'A Spriggs