Dephanie Ortega
Midland,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Regional Manager
Wilhoit Properties
Springfield, MO
08.2023 - 07.2024
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Developed annual budgets for each district within the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Resolved conflicts between customers and employees within the region.
- Developed and implemented strategies to increase market share in the region.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Property Manager
Wilhoit Properties
Springfield, MO
10.2020 - 08.2023
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Facilitated tenant paperwork processing and verification.
- Collected monthly assessments, rental fees, deposits and payments.
- Completed lease applications and verifications, notifying prospects of results.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Updated tenant and unit information to keep current in housing database.
Purchasing Clerk
H & S Constructors
Pecos, Texas
05.2017 - 05.2020
- Adhered to company policies and procedures when handling confidential information or data entry tasks related to purchases.
- Attended meetings with vendors as required.
- Obtained quotations from vendors, negotiated pricing, and arranged delivery schedules.
- Monitored inventory levels, identified shortages, and requested new orders when necessary.
- Provided administrative support to the Purchasing Manager as needed.
- Reviewed invoices for accuracy and completeness prior to processing payments.
- Prepared purchase orders in accordance with established policies and procedures.
- Maintained and updated vendor databases with accurate information.
- Reviewed contracts for accuracy prior to signing off on them.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Verified that all purchased items were received in good condition before approving invoices for payment.
- Investigated discrepancies between invoices, purchase orders, and deliveries for resolution purposes.
- Obtained multiple price quotes from suppliers to identify most reasonable costs for goods.
- Resolved disputes and claims with vendors and suppliers.
File Clerk
San Jan Oilfield Services
Pecos, Texas
02.2017 - 04.2017
- Performed data entry tasks related to filing activities.
- Collaborated with other departments to ensure accurate record-keeping practices are followed.
- Organized and filed documents according to established procedures.
- Scanned documents into electronic database system for archiving purposes.
- Answered inquiries regarding filed materials or their location within the system.
- Prepared labels for new files and folders as needed.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Verified accuracy of filing information prior to indexing documents into the system.
- Sorted and distributed mail on a daily basis.
- Maintained records of filing activities, including document tracking and storage locations.
- Scanned and filed forms, reports, correspondence and receipts.
Administrative Assistant
Outlaws Oilfield Services
Pecos, Texas
05.2016 - 02.2017
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Administrative Assistant
Crude State Tire & Lube
Pecos, Texas
09.2014 - 05.2016
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Office Manager
Deep Energy Services
Pecos, TX
04.2013 - 12.2014
- Processed payroll accurately ensuring all employees were paid on time.
- Developed and implemented office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
Office Manager
R. C. Slack
Pecos, Texas
09.2011 - 01.2013
- Processed payroll accurately ensuring all employees were paid on time.
- Provided administrative support to management team including preparing reports and presentations.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
High School Diploma -
Pecos High School
Pecos, TX05-1999
Skills
- Performance Management
- Sales and marketing strategies
- Operational management
- Order Management
- International relations
- Industry Expertise
- Bookkeeping
- Customer Service
- Billing
- Office Administration
- Payroll Processing
- Meeting planning
- Travel Coordination
- Filing
- Spreadsheets
- Credit and collections
- Bilingual
- Teamwork and Collaboration
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Regional Manager
Wilhoit Properties
08.2023 - 07.2024
Property Manager
Wilhoit Properties
10.2020 - 08.2023
Purchasing Clerk
H & S Constructors
05.2017 - 05.2020
File Clerk
San Jan Oilfield Services
02.2017 - 04.2017
Administrative Assistant
Outlaws Oilfield Services
05.2016 - 02.2017
Administrative Assistant
Crude State Tire & Lube
09.2014 - 05.2016
Office Manager
Deep Energy Services
04.2013 - 12.2014
Office Manager
R. C. Slack
09.2011 - 01.2013
High School Diploma -
Pecos High School