Dephannie Joung
Goodyear,AZ
Summary
Administrative Director with extensive experience in office management and event coordination, recognized for enhancing organizational effectiveness through innovative solutions. Proven expertise in budget preparation, compliance auditing, and operational leadership, resulting in decreased overhead and increased revenue. Skilled in strategic planning, team leadership, and process improvement, with a strong focus on streamlining operations and boosting productivity. Committed to delivering exceptional support and fostering strong client relationships while driving positive change within organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Director
Going the Extra Mile
Phoenix, Arizona
07.2021 - 05.2023
- Streamlined administrative processes, enhancing efficiency of daily operations.
- Managed office communications and coordinated executive staff schedules.
- Organized company events, including conferences, seminars, and training sessions.
- Supported budget preparation by compiling financial data accurately.
- Coordinated travel arrangements for staff, ensuring seamless itineraries and accommodations.
- Developed presentations and reports for management meetings and reviews.
- Ensured compliance with laws, regulations, and organizational policies.
- Directed recruitment process, conducting interviews and reference checks.
Administration Executive
DA HOMES LLC
Mesa , AZ
01.2018 - 06.2021
- Managed daily office operations and maintained efficient workflow.
- Coordinated scheduling and organized meetings for team members.
- Assisted in preparing reports and documentation for management review.
- Responded to inquiries and provided support to clients and vendors.
- Maintained filing systems and ensured accurate record-keeping practices.
- Developed and implemented office procedures to enhance efficiency.
- Collaborated with colleagues on various administrative projects and tasks.
- Utilized software tools for data entry and information management tasks.
- Developed training materials related to office operations processes.
- Provided customer service support to clients by responding to inquiries promptly.
- Prepared agendas and arranged staff and board meetings.
- Managed employee records in accordance with company policies and applicable laws.
- Ensured compliance with company policies through regular audits.
- Compiled financial data into monthly reports for management review.
- Built effective and lasting rapport with existing and potential clients.
- Assisted with human resources tasks such as onboarding new employees.
- Assisted with event planning, including organizing catering services and coordinating logistics.
Rapid Response Clinician
EASTER SEALS BLAKE FOUNDATION
Apache Junction , AZ
02.2016 - 12.2016
- Developed and implemented individualized treatment plans tailored to client needs.
- Conducted intake assessments to evaluate client goals and requirements.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Monitored client progress through regular follow-ups and assessments.
- Provided support during therapy sessions to foster client engagement.
- Educated clients and families about resources, symptoms, and treatment expectations.
- Coordinated referrals with external providers for additional services as needed.
- Facilitated crisis intervention services promptly to ensure client safety.
Program Coordinator
Arizona Mentor
Phoenix, AZ
04.2014 - 04.2015
- Coordinated program activities and schedules to enhance client service delivery.
- Supported team with administrative tasks, ensuring accurate documentation management.
- Organized client records in electronic databases for streamlined access.
- Communicated with clients, addressing needs and inquiries effectively.
- Collaborated with teams to ensure compliance and quality in program execution.
- Participated in training sessions to grasp organizational policies and procedures.
- Prepared meeting materials, including agendas and participant communications.
- Monitored resources to guarantee availability for staff and clients.
Call Center Representative
Stream Global Services Inc.
Phoenix, Arizona
01.2012 - 02.2014
- Managed high-volume inbound calls, assisting customers with inquiries and providing product support.
- Resolved customer complaints efficiently through active listening and effective communication.
- Documented call details accurately in customer relationship management software.
- Collaborated with team members to enhance service delivery processes.
- Trained new representatives on call handling procedures and company policies.
- Escalated complex issues to appropriate departments for further resolution.
- Maintained up-to-date knowledge of products and services for accurate assistance.
- Answered incoming calls professionally, addressing product inquiries and billing questions.
Program Coordinator
Chattanooga Supportive Services
Chattanooga, Tennessee
07.2009 - 01.2012
- > Assisted in coordinating program activities, ensuring seamless client service delivery.
- > Supported team members by managing administrative tasks and documentation efficiently.
- > Organized client records for easy retrieval in electronic databases.
- > Communicated effectively to address client needs and inquiries promptly.
- > Collaborated with teams to ensure program compliance and quality assurance.
- > Prepared meeting materials, including agendas and participant communications.
- > Managed electronic health records to maintain accuracy and compliance.
- > Developed personalized care plans to meet individual patient needs.
Education
Master of Science - Forensic Psychology
Argosy University
Phoenix, AZ 07-2011
Associate of Science - Biology Sciences
Highline Community College
DesMoines, WA08-2007
High School Diploma -
Waipahu High School
Waipahu Hawaii05-2006
Skills
- Office management
- Budget preparation
- Event coordination
- Compliance auditing
- Staff recruitment
- Administrative support
- Person-centered therapy
- Psychosocial rehabilitation
- Mental health assessment
- Suicide risk assessment
- Substance abuse counseling
- Grief and loss counseling
- Relapse prevention
- Individual counseling
- Psychoeducation
- Anger management
- Behavior modification
- Cognitive behavioral therapy
- Anxiety management
Accomplishments
- Gym Dedication by Riverbend Prep Academy - 2022
- Recognition by ALA Softball Team - 2022
Languages
English
Professional
Samoan
Professional
Certification
- CPR/First Aid Certification
- Level 1 Fingerprint Clearance Card
- Valid Drivers License
- 70 wpm typing speed 95% accuracy
Timeline
Administrative Director
Going the Extra Mile
07.2021 - 05.2023
Administration Executive
DA HOMES LLC
01.2018 - 06.2021
Rapid Response Clinician
EASTER SEALS BLAKE FOUNDATION
02.2016 - 12.2016
Program Coordinator
Arizona Mentor
04.2014 - 04.2015
Call Center Representative
Stream Global Services Inc.
01.2012 - 02.2014
Program Coordinator
Chattanooga Supportive Services
07.2009 - 01.2012
Master of Science - Forensic Psychology
Argosy University
Associate of Science - Biology Sciences
Highline Community College
High School Diploma -
Waipahu High School
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