DEQ RAGE
Seattle,WA
Summary
Adaptable Office Administrator with 13 years of work experience background in accounting Skills, managerial Skills and customer service-oriented expert.
Willing to take on new tasks with enthusiasm and considered valuable and gifted team player. Detail-oriented Office Administrator with commensurate experience in operation management roles. Demonstrating advanced knowledge of business management and Computer skills. Highly knowledgeable in areas of accounting terminology and departmental payroll, budgeting and AP/AR activities. Skillful coordinator of staff, resources and daily operations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Supervisor
VIP Hospitality LLC
SeaTac, WA
01.2021 - Current
- Overseeing daily operations of company in terminal and helping team to provide excellent customer service passengers departing and arriving at SEA Airport, such as: - welcoming, engaging, answering questions, assisting all passengers especially seniors, special needs, and people with disabilities, wayfinding, reporting unattended items to maximize safety and ensuring efficient movement of airport customers in terminal ques.
- Performed staff training staff for professional customer service which meets standard customer service policy of SEA Airport, and VIP HOSPITALITY care top 10 standards. also train our staff to have better understanding of terminal ques managements, adequate communication, redirecting, load balancing, and have big role in airport operations and customer service satisfaction. Scheduling staff hours, managing employee shift, and adjusting their timesheets.
- Maintained 90% accuracy employee attendance sheet while updating databases with Microsoft Office 365 and verifying agents who has attendance issues.
Customer Service Representative
Flight Services And Systems (FSS)
SEATAC, WA
11.2018 - 12.2020
- Welcomed, greeted and assisted guests and passengers traveling throughout Sea-Tac Airport with excellent customer service.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues and provide guidance throughout Sea-Tac Airport resources and amenities to increase customer satisfaction 90%
Customer Service Representative
Port Of Seattle
SeaTac, Washington
06.2019 - 11.2019
- ● Ensure welcoming, safe, and efficient movement of airport customers including those with accessibility needs through Seattle-Tacoma International Airport.
- ● Respond and provide guidance in emergency situations in main terminal such as medical situations, crowded ticket counter areas, weather-related airport delays. Manage checkpoint lines for optimal balance of customers and lead evacuation and re-population of airport in event of security breach.
- ● Respond to customer needs throughout airport including compassionate cases, family emergencies, and other unforeseen issues requiring attention to traveling customers.
- ● Point of contact in main terminal for TSA, Airlines, Port Police, Port Managers, and Airport Duty Managers. Provide information regarding airport amenities/policies/procedures as requested.
Customer Service Representative
ABM Aviation Inc
SEATAC, WA
12.2016 - 04.2018
- Welcoming and handle customer issues in friendly and professional manner, and Work with customers by telephone and in-person to resolve complaints or assist as needed.
- Assist customers with misplaced or damaged baggage, create tracers to help locate baggage and coordinate delivery of baggage to customers’ residences.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 85%
- Processed 20 luggage each week and used to delivery to clients for free
- As janitor: clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Travel Agency Manager
AMF Britsalim Investment LTD.
Luanda, Angola
02.2013 - 08.2016
- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
- Negotiating preferred rates with vendors of direct travel and planning travel accommodations, booking flights, and coordinating activities.
- Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
- Assisting with any travel-related issues that may arise and researching travel deals, evaluating prices and services.
- Arranging travel accommodations for business visitors, creating, optimizing, and monitoring company travel policies.
- Maintained financial accuracy when handling over $1500 in revenue each day and preparing financial reports by monthly and yearly.
Accountant
Sahal Trading LTD
Luanda, Angola
01.2013 - 07.2016
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile company operations and general ledger.
- Monitored 15-employee team while handling day-to-day accounting processes and financial accuracy.
Perfumery Shop Sales Administrator
Barako General Trading
Luanda, Angola
02.2012 - 01.2013
- Overseeing day-to-day operations of business, Planning, directing staff hiring and training.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings. leading department meetings and communicating with upper management to implement new policies and procedures among daily operations.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals and preparing financial statement of company by monthly and yearly.
- Saved $550 per week by implementing cost-saving initiatives that addressed long-standing problems.
Accounting Assistant
Towba Trading Co.
Nairobi, Kenya
08.2007 - 10.2011
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Used accounting software to prepare weekly and monthly financial reports.
- Reconciled company accounts for credit cards, employee expenses and commissions.
Director
UHUR Community Services
Nairobi, Kenya
06.2010 - 06.2011
- Managed non-profit social welfare program that distributed food and clean water in Central Somalia. Direct or coordinate 15 volunteers in Somalia and Kenya and helped over 250 families who were in humanitarian crises.
- Created annual budget of $50,000.00 and developed comprehensive plan to accomplish organizational objectives while staying within budget.
Education
Associate of Arts - Business Administration And Management
SOHDEC College
Mogadisho, Somalia02.2007
Skills
- Motivational Leadership
- Performance Management
- Staff Development and Training
- Team Management and Supervision
- Schedule Coordination
- Adaptable and Resilient
- Microsoft Office
- Honesty and Integrity
- Team Building
- Friendly and Relatable
Languages
Portuguese
English
SOMALI
Timeline
Customer Service Representative Supervisor
VIP Hospitality LLC
01.2021 - Current
Customer Service Representative
Port Of Seattle
06.2019 - 11.2019
Customer Service Representative
Flight Services And Systems (FSS)
11.2018 - 12.2020
Customer Service Representative
ABM Aviation Inc
12.2016 - 04.2018
Travel Agency Manager
AMF Britsalim Investment LTD.
02.2013 - 08.2016
Accountant
Sahal Trading LTD
01.2013 - 07.2016
Perfumery Shop Sales Administrator
Barako General Trading
02.2012 - 01.2013
Director
UHUR Community Services
06.2010 - 06.2011
Accounting Assistant
Towba Trading Co.
08.2007 - 10.2011
Associate of Arts - Business Administration And Management
SOHDEC College
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