Deqa Awil
Olive Branch,MS
Summary
Dynamic professional with a proven track record at Esthetic Associates, excelling in laser hair removal and fostering exceptional customer experiences. Skilled in microdermabrasion treatments and consultative sales strategies, consistently exceeding project milestones and driving client satisfaction. Demonstrates outstanding client care, contributing to significant service enhancements and retention.
Overview
11
11
years of professional experience
Work History
London Laser Clinics
Esthetic Associates
02.2021 - 01.2023
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on treatment options.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
Salon Receptionist
London Hair Institute
02.2016 - 08.2019
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Handled payments and processed credit card transactions.
- Routed incoming mail and messages to relevant personnel without delay.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Call Center Representative
Call Centre
09.2013 - 01.2016
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Customer Service Representative
Call Centre
05.2012 - 05.2013
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Forest Gate Community School
London, United Kingdom09-2012
Skills
- Spa retail sales
- Consultative sales strategies
- Advanced facials specialist
- Microdermabrasion treatments
- Laser hair removal expertise
- LED light therapy
- Skin rejuvenation
- Outstanding client care
- Marketing and promotion
Languages
somali
Native or Bilingual
Timeline
London Laser Clinics
Esthetic Associates
02.2021 - 01.2023
Salon Receptionist
London Hair Institute
02.2016 - 08.2019
Call Center Representative
Call Centre
09.2013 - 01.2016
Customer Service Representative
Call Centre
05.2012 - 05.2013
High School Diploma -
Forest Gate Community School
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