Dequalin Byrd
Keller,TX
Overview
10
10
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
11.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
CUSTOMER CARE ADVOCATE
Bread financial
10.2022 - Current
- Responsible for answering inbound customer service calls for credit cards assistance with balance inquiries, disputes/claims, transactions, issuing new cards for card holders, updating account information.
BANK OF AMERICA/ ADVANCE CALL CENTER TECHNOLOGIES/WAH POSITION
Bank of America
11.2020 - 09.2022
- Responsible for answering inbound customer service calls for government issued funding Bank of America cards, assistance with balance inquiries, disputes/claims, transactions, issuing new cards for card holders, updating account information, abide by state issued card holder agreements and to provide excellent customer service while interacting professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education.
PUMP MONITOR
Swiftwater Water Transfer
11.2020 - 09.2022
- Watch water pressure on pumps
- Report any problems that would be critical to the Rig Site
- Stay alert and on site for 16 hours a day
- Adhere to all safety regulations.
ELECTRONICS SALES ASSOCIATES
Walmart
01.2017 - 05.2018
- Responsible for making sure the department is nicely zoned and neat and freight is worked on time, make sure every customer is greeted properly with respect and kindness, and that every customer gets the help they need.
WAITER
Film Alley
09.2016 - 05.2018
- Responsible for greeting customers with respect and kindness and making sure their order is put into the system properly and on time.
PACK SINGLES PACKER
Amazon fulfillment center
12.2015 - 09.2016
- Responsible for building the boxes, putting the single items into the boxes in a timely fashion.
TRUCK UNLOADER
Ups
06.2016 - 08.2016
- Responsible for unloading a 4,000-box truck in a short period time of 1 hour and 30 min.
ASSOCIATE
Mcdonald's
07.2014 - 09.2015
Education
KINESIOLOGY CANDIDATE -
Weatherford College
Weatherford, Tx08.2015
HIGH SCHOOL DIPLOMA -
Northwest High School
Justin, Tx06.2015
Skills
Customer-Focused
References
References available upon request
Timeline
Unarmed Security Officer
Allied Universal Security Services
11.2023 - Current
CUSTOMER CARE ADVOCATE
Bread financial
10.2022 - Current
BANK OF AMERICA/ ADVANCE CALL CENTER TECHNOLOGIES/WAH POSITION
Bank of America
11.2020 - 09.2022
PUMP MONITOR
Swiftwater Water Transfer
11.2020 - 09.2022
ELECTRONICS SALES ASSOCIATES
Walmart
01.2017 - 05.2018
WAITER
Film Alley
09.2016 - 05.2018
TRUCK UNLOADER
Ups
06.2016 - 08.2016
PACK SINGLES PACKER
Amazon fulfillment center
12.2015 - 09.2016
ASSOCIATE
Mcdonald's
07.2014 - 09.2015
KINESIOLOGY CANDIDATE -
Weatherford College
HIGH SCHOOL DIPLOMA -
Northwest High School
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