Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dequan Smith

Chase City

Summary

Versatile and dynamic professional with a proven track record at UPS, showcasing strong problem-solving abilities and technical skills. Excelled in fostering teamwork and collaboration across diverse roles, significantly improving customer satisfaction and operational efficiency. Fluent in multiple languages, adept at prioritizing tasks and thriving in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Ups Temp

UPS
04.2021 - Current
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Prepared boxes for shipments based on standard sizes.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
  • Labeled completed products with standard production information based on each product type.
  • Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
  • Helped maintain accurate production record by documenting run totals and materials used.
  • Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
  • Removed items of deficient quality from line to maintain standards.
  • Strengthened community relations, organized and participated in local charitable events.
  • Increased customer satisfaction with prompt and accurate order processing.

Mental Health Support Worker

Ravens Nest
01.2020 - Current
  • Facilitated group therapy sessions to foster peer support and improve social skills among patients.
  • Provided crisis intervention and de-escalation support during acute episodes of mental distress.
  • Developed individualized care plans tailored to each patient's specific mental health needs.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.

Mental Health Counselor

Rivermont
01.2018 - 01.2022
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
  • Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
  • Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
  • Employed methodologies such as cognitive behavioral therapy to assist patients.
  • Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
  • Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
  • Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
  • Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
  • Facilitated therapeutic support groups focused on topics such as grief, addiction, or relationships to foster connection and shared healing experiences among participants.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Expanded community mental health resources by coordinating outreach events, workshops, and presentations to increase awareness and reduce stigma.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.

Maintenance

Rbs
01.2014 - 01.2018
  • Set up and managed maintenance contracts with customers.
  • Enhanced tool and die maintenance efficiency by implementing preventive maintenance programs and schedules.
  • Implemented proper maintenance documentation systems.
  • Recorded maintenance actions in aircraft logbooks.
  • Supervised client site repairs, installations, modifications and maintenance.
  • Implemented preventative maintenance measures, minimizing unplanned machine downtime.
  • Reviewed maintenance data to find trends and plan regular maintenance.
  • Minimized project downtime by promptly addressing equipment maintenance needs and proactively scheduling preventative maintenance for tools and machinery.
  • Reduced system downtime with proactive troubleshooting and maintenance.
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Reduced equipment downtime through proactive maintenance and timely repairs.
  • Streamlined maintenance procedures, creating comprehensive maintenance schedules and logs.
  • Answered questions to facilitate account opening and maintenance.

Education

Na -

Bluestone Highschool
Skipwith, VA
2012

Skills

  • Sales experience
  • Technical skills
  • Fluent in multiple languages
  • Supply restocking
  • Time management
  • Professional and mature
  • Strong problem solver
  • Database maintenance
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Decision-making
  • Task prioritization
  • Self motivation

Timeline

Ups Temp

UPS
04.2021 - Current

Mental Health Support Worker

Ravens Nest
01.2020 - Current

Mental Health Counselor

Rivermont
01.2018 - 01.2022

Maintenance

Rbs
01.2014 - 01.2018

Na -

Bluestone Highschool

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Dequan Smith