Dequana Pete
Lafayette,LA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Team Leader
McDonald's Restaurant
08.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
Asurion Expert
Asurion
08.2023 - Current
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
VieMed, LLC
03.2023 - 07.2023
- Meeting and greeting clients, Answering phone calls, Gathering information from new or existing clients, Filling out paperwork on a spreadsheet, Transferring clients to the party they are trying to reach
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Assistant Manager
Dollar General
05.2022 - 05.2023
- Training and supervising employees, Making sure my team and myself deliver high level customer service to our shoppers, Attending to customer complaints, Taking down inventory, Making sure the store is operating in a functioning manner
Bank Teller
Hancock Whitney Bank
03.2020 - 04.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
Manager
McDonald's
11.2016 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Tax Preparer
United Way/Acadiana high
02.2016 - 05.2018
- Prepare taxes for individuals
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Researched complex tax issues utilizing online resources and professional tax software.
- Developed tax plans and projections to help clients meet objectives.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
Education
High school diploma -
Acadiana High School
Lafayette, LA05.2017
Skills
- Coaching
- Employee Evaluation
- Shift Scheduling
- Overtime Management
- Client Service
- Documentation and Reporting
- Overseeing Daily Activities
- Problem-Solving
- Call Center Operations
- Flexible Schedule
- SMART Goals
- Attention to Detail
Timeline
Team Leader
McDonald's Restaurant
08.2023 - Current
Asurion Expert
Asurion
08.2023 - Current
Receptionist
VieMed, LLC
03.2023 - 07.2023
Assistant Manager
Dollar General
05.2022 - 05.2023
Bank Teller
Hancock Whitney Bank
03.2020 - 04.2023
Manager
McDonald's
11.2016 - 03.2020
Tax Preparer
United Way/Acadiana high
02.2016 - 05.2018
High school diploma -
Acadiana High School