DeQuetta Rogers
Wilmington,NC
Summary
My resume shows that majority of my career I’ve worked in customer service . Helping people and attending the needs of people . I enjoy making others day go easier and more smoother than it was before we made contact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Truck Driver
Hornady Transportation
01.2023 - Current
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Receptionist
Coastal Family Practice, P.C.
05.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Housekeeper
Trinitas Regional Medical Center
01.2019 - 06.2021
- Cleaning and laundry through the hospital
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Cafeteria Assistant
New Hanover Regional Medical Center
07.2017 - 12.2019
- Enhanced customer satisfaction by providing efficient and friendly service in the cafeteria.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Prepared and served meals with attention to dietary restrictions, ensuring all customers'' needs were met.
- Supported kitchen staff by assisting with food preparation, improving overall efficiency of meal production.
Cashier/Customer Service
Bojangles' Restaurants Inc.
02.2014 - 07.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science in Biology -
North Carolina Central University
Durham, NC01.2016
Diploma -
Wallace Rose hill High School
Wallace, NC01.2012
Skills
- Cashiering (3 years)
- Working with computers, machines (4 years)
- Great Customer Service (4 years)
- Ability To Multi-Task (4 years)
- Ability to catch on quick (10 years)
- Administrative Skills (2 years)
- Infection Control Training
- Forklift Operator (Less than 1 year)
- Upselling
- Retail Sales (4 years)
- Intake Experience (2 years)
- Vital Signs
- Warehouse Experience (2 years)
- Guest services
- Food service
- Manufacturing (2 years)
- Commercial driving (Less than 1 year)
- Commercial vehicle
- Medical receptionist (2 years)
Certification
- DANB Certified, 10/01/19, Present
- Commercial Driver's License (CDL), Class A, 09/01/27
Accomplishments
I was always on time and on call whenever they needed me. I was awarded the Super Bo hero for always being on time and being a hard worker only two weeks into working there. I also have my master cashier.
Additional Information
- Summary of Skills
- Great with computers and cashiers
- Energetic and very organized
- Great personality and a good people person
- Ability to connect with others very well
- Prompt
- Hardworking
Roles And Responsibilities
Master Cashier work both front and drive thru. Knowledgeable on everything in the store and highly spoken of by supervisors.
Personal Information
Willing To Relocate: Anywhere
Skills Used
Handling money, Providing good customer service, Keeping up with a very fast paced environment.
Awards
- Super Bo Hero, 02/01/14, For being on time, A hard worker, and Very reliable.
- Master Cashier, 08/01/16
- Service leader, 12/01/16
Timeline
Truck Driver
Hornady Transportation
01.2023 - Current
Receptionist
Coastal Family Practice, P.C.
05.2021 - 01.2023
Housekeeper
Trinitas Regional Medical Center
01.2019 - 06.2021
Cafeteria Assistant
New Hanover Regional Medical Center
07.2017 - 12.2019
Cashier/Customer Service
Bojangles' Restaurants Inc.
02.2014 - 07.2017
Bachelor of Science in Biology -
North Carolina Central University
Diploma -
Wallace Rose hill High School
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