Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

DeQuiece Andrews

Vallejo,CA

Summary

Customer Service Representative with over 10 years of experience enhancing customer satisfaction through effective problem-solving and data management. Proficient in call center operations and CRM systems, adept at multi-tasking and virtual communications. Demonstrates a strong ability to adapt to new challenges, with a focus on improving operational efficiency and fostering collaboration.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Recology
09.2024 - Current
  • Process orders and inquiries, ensuring accurate and timely service.
  • Handled 80+ calls daily while also assisting with voicemails and email communications.
  • Collaborated with team members to dispatch drivers to appropriate routes and re-callout's.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Ruggable LLC
02.2022 - 11.2023
  • Handle 70+ customer inquiries via calls, emails, and data entry efficiently.
  • Facilitated seamless order exchanges and refunds, ensuring customer satisfaction.
  • Educated customers on billing and payment processes, enhancing understanding.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Cubic
06.2021 - 01.2022
  • Resolved issues and processed orders, ensuring smooth operations.
  • Supported sales by addressing inventory and shipping queries.
  • Maintained accurate records through precise data entry.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Answering Service

Answerwest
01.2019 - 12.2020
  • Enhanced call handling, cutting response time, boosting service efficiency significantly for after hour customers.
  • Ensured accurate customer records, aiding compliance and effective follow-ups.
  • Improved service protocols, leading to measurable improvements in customer satisfaction.
  • Collaborated with other team members in regard to after hour dispatching for various companies.

Data Entry Clerk

Spherion
12.2017 - 09.2018
  • Verified doctor details via calls, ensuring data accuracy and integrity.
  • Managed patient chart system for efficient data retrieval.
  • Handled high call volumes, addressing patient inquiries effectively.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Enhanced record management, improving operational efficiency collecting 65+ records per day.
  • Completed data entry tasks with accuracy and efficiency.

Education

Diploma -

Proctor R Hug High School
Reno, NV

Skills

  • Customer Service
  • Data Entry
  • Problem Solving
  • Communication
  • Call Center
  • Route management
  • Dispatch management
  • Multi-line phone talent
  • Schedule Management
  • Virtual Communications

Timeline

Customer Service Representative

Recology
09.2024 - Current

Customer Service Representative

Ruggable LLC
02.2022 - 11.2023

Customer Service Representative

Cubic
06.2021 - 01.2022

Customer Answering Service

Answerwest
01.2019 - 12.2020

Data Entry Clerk

Spherion
12.2017 - 09.2018

Diploma -

Proctor R Hug High School

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DeQuiece Andrews