Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dequincy Dennis

Frisco,Texas

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Inside Sales Account Manager

Motorola Solutions
10.2022 - Current
  • Partnered with field members to provide support to accounts within T7 Arizona for Mobile Video & LMR products. Includes product questions, quotes, invoices, product availability, and customer service issues.
  • Built and strengthened long-lasting relationships with customers and field members through effective communication, quick response, accurate price quotes, product knowledge, and customer-centric terms.
  • Utilized Salesforce & CRM to create quotes, opportunities, PRRs, and prospect leads.
  • Conducted regular check-ins with customers to assess their needs and identify upselling opportunities.
  • Collaborated with AEs, RSM, and MRs and other departments to identify potential upsell opportunities and expand client base
  • Participated in and occasionally led customer meetings.
  • Maintained current knowledge of product lines by attending regular technical and sales training sessions.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.

Technical Triage Customer Support Specialist

Motorola Solutions
10.2021 - 10.2022
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Answered an average of 35-40 end-users inbound calls, chats, emails, and web-based portal requests daily that are experiencing issues with Motorola Mobile Video software and hardware products.
  • Utilized Salesforce and Microsoft Dynamics CRM to create case tickets and placed them in the correct queue based on Motorola guidelines.
  • Networked with internal business partners to resolve customer issues.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Researched and communicated with team members and team leads about complex situations.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.

Customer Sales Specialist

Lowe's
09.2018 - 07.2021
  • Engaged with customers face to face and over the phone using
    well-honed interpersonal and people skills to determine which
    appliances best-fit needs and preferences.
  • Explained the specifications and features of a product or service to existing or potential customers to ensure it meets their needs with the goal of closing out on a sale.
  • Recommended add-on products to boost sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Networked with internal and external business partners to coordinate customer delivery dates to ensure customers get their products delivered and installed on time.

Education

Bachelor of Science - Business Administration

Grambling State University
Grambling, LA
04.2021

Skills

  • Account Management
  • SAAS
  • Customer Relationship Building
  • Teamwork
  • Interpersonal
  • Problem Solving
  • Communication
  • Customer Service
  • Presentations
  • Organizational
  • Salesforce/CRM
  • Objection handling

Accomplishments

    2023 Q4 CES WEST MVP

Timeline

Inside Sales Account Manager

Motorola Solutions
10.2022 - Current

Technical Triage Customer Support Specialist

Motorola Solutions
10.2021 - 10.2022

Customer Sales Specialist

Lowe's
09.2018 - 07.2021

Bachelor of Science - Business Administration

Grambling State University

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Dequincy Dennis