Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeQuincy Gardner

Summary

To secure the position of Incident and Customer Service Lead at Oracle Cerner Corporation, leveraging my extensive experience as a Federal Training Specialist and Healthcare IT Consultant. With a strong background in customer service spanning 9 years and expertise in healthcare consulting for 3 years, I aim to contribute my skills and knowledge to effectively manage incidents and provide exceptional customer service within the organization.

Overview

11
11
years of professional experience

Work History

Federal EHMR Training Specialist

Oracle
04.2023 - Current
  • Provided technical support to users during CPOE training sessions, resolving any questions or issues that arose promptly and efficiently.
  • Utilized strong communication skills when interacting with clients regarding their needs related to the use of the CPOE system.
  • Traveled to client locations to conduct training classes.

Health IT Consultant

Staffing As A Mission
10.2020 - Current
  • Provided coaching and mentoring to employees.
  • Demonstrated ability to troubleshoot complex CPOE issues and provide timely resolution of problems.
  • Managed testing environments used by trainers and users prior to go-live events, resolving any conflicts that arose.
  • Provided support for clinical staff during go-live events, troubleshooting issues as they arise.
  • Mentored staff members in the use of Cerner applications, providing technical assistance when needed.

Data Entry Specialist

Welocalize
03.2020 - 08.2022
  • Assisted with research projects by gathering, analyzing, and summarizing data.
  • Input customer data into the computer database accurately and quickly.
  • Compiled reports from multiple databases using advanced search tools.
  • Maintained accurate logs of all activities performed in the course of daily work.

Tax Office Manager

Faster Tax Refund Express
01.2013 - 04.2019
  • Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
  • Assisted in managing audits of federal and state income tax and state and local filings.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Call Center Customer Service Representative

Humana
03.2014 - 11.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements

Education

Bachelor of Science - Economics

Tougaloo College
Tougaloo, MS
12.2014

Skills

  • Online Training Experience
  • Classroom Experience
  • Confidentiality Maintenance
  • Customer Service Orientation
  • Data Entry Accuracy
  • Professionalism and Integrity
  • HIPAA Compliance Understanding
  • Conflict Deescalation/Resolution
  • Clinical Workflow Expertise

Timeline

Federal EHMR Training Specialist

Oracle
04.2023 - Current

Health IT Consultant

Staffing As A Mission
10.2020 - Current

Data Entry Specialist

Welocalize
03.2020 - 08.2022

Call Center Customer Service Representative

Humana
03.2014 - 11.2017

Tax Office Manager

Faster Tax Refund Express
01.2013 - 04.2019

Bachelor of Science - Economics

Tougaloo College
DeQuincy Gardner