Der-Chelle Bonner
Lehigh Acres
Summary
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver/Med Tech
Pacifica Senior Living
02.2025 - Current
- Administrating medication
- Managing household task such as cleaning and laundry
- Documented care provided, and changes in condition
Patient care liaison
Lee health, Cape Hospital
05.2024 - 10.2024
- Making physician consults and appointments
- Answering call lights and patient phone
- Greeting patient onto the unit and creating medical chart
Call Center Representative
Alta Resources
02.2023 - 05.2024
- Managed high-volume inbound calls, ensuring prompt and accurate customer service.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Newborn Hearing Technician
Pediatrix Medical Group, Fort Myers
06.2021 - 04.2024
- Able to accurately schedule outpatient appointments if needed.
- Communicated with different families daily to ensure the information being inputted into the
- Educated parents on how the hearing test works and what happens after the test.
Cashier & Food Prep
Hardees, Fort Myers
01.2020 - 06.2021
- Greet customers and take orders by the window or counter. Accurately handled money.
- Prepared food orders, such as hamburgers, fries, and drinks at preferred established standards.
- Able to handle complaints in a polite and professional manner.
Education
Associate of Science - Nursing
Ata College
Fort Myers, FL10.2027
Skills
- Problem-solving
- Multitasking and organization
- Critical thinking
- Active listening
- Call center experience
- Computer proficiency
- Elderly care
- Daily living assistance
- Emotional support
Certification
Med Tech
BLS
Timeline
Caregiver/Med Tech
Pacifica Senior Living
02.2025 - Current
Patient care liaison
Lee health, Cape Hospital
05.2024 - 10.2024
Call Center Representative
Alta Resources
02.2023 - 05.2024
Newborn Hearing Technician
Pediatrix Medical Group, Fort Myers
06.2021 - 04.2024
Cashier & Food Prep
Hardees, Fort Myers
01.2020 - 06.2021
Associate of Science - Nursing
Ata College