Der Vang
Staint Paul,MN
Summary
Dynamic Digital Resource and IT Support Specialist with a proven track record at Intermediate District 287, showcasing expertise in Moodle, HTML, and CSS alongside exceptional problem-solving abilities. Excelled in collaborative team efforts and technical support, significantly enhancing e-learning experiences. Mastery in both technical troubleshooting and effective communication stands out.
Overview
7
7
years of professional experience
Work History
Digital Resource Specialist
Intermediate District 287
Plymouth, MN
07.2023 - Current
- Extensive knowledge of Moodle and other learning management systems.
- Knowledge in using the following programming languages and programs: HTML, HTML5, CSS, PHP.
- Exceptional skills in technical problem-solving.
- Strong oral and written communication skills.
- Skills in the use of logic and analysis to troubleshoot potential problems.
- Ability to be proactive in efforts to ward off issues that can be detrimental to operations.
- Ability to be collaborative and work as a cohesive team.
- Ability to be results-oriented and flexible in dealing with a fast-paced, rapidly changing environment.
- May provide work direction to educational assistants, and/or administrative support staff, as assigned.
IT Support Specialist
Intermediate District 287
Plymouth, MN
08.2017 - 07.2023
- Training and support for other IT specialists.
- Team collaboration supporting multiple district sites and colleague projects.
- Technical solutioning for distance learning, e-learning, and hybrid models for teachers and students.
- Maintain and manage our ticketing system (Zendesk & Mojo) to resolve customer issues in a timely manner with excellent customer service.
- Create simplified guided procedural instructions documents.
- Provide staff and student technical support by determining or troubleshooting problems with network, hardware, and software.
- Determine and analyze technical issues using hardware or software aids and diagnostic tools to troubleshoot the network.
- Capture technical documentation.
- Manage school asset inventory, lifecycle, and new technology refreshes.
- Act as a liaison between users, information systems, support staff, and vendors.
- Perform, coordinate, or assist in the purchasing, acquisition, installation, placement, storage, maintenance, inventory, and distribution processes of information systems equipment and software products.
Education
CompTIA A+ Certificate
07-2017
Information Technology
IT Support Certificate
Resource Career Education06-2017
Some College (No Degree) - Early Childhood Education
Hennepin Technical College
Brooklyn Center, MN09-2000
Skills
- Moodle and Genius Learning Management Systems
- Microsoft Office
- Remote desktop support
- System updates
- Uniflow Printers
- Google Voice
- 3D printers
- Smartboards
- Video/audio setups
- Hardware support
- Security camera operation management
Timeline
Digital Resource Specialist
Intermediate District 287
07.2023 - Current
IT Support Specialist
Intermediate District 287
08.2017 - 07.2023
CompTIA A+ Certificate
Information Technology
IT Support Certificate
Some College (No Degree) - Early Childhood Education
Hennepin Technical College
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