Der Xiong
Bethlehem,GA
Summary
At First Advantage, I spearheaded the integration of automation in records management, enhancing processing accuracy and speed. My expertise in compliance and keen attention to detail ensured best practices across departments. Recognized for exceptional problem-solving and collaboration, I consistently exceeded performance metrics, driving significant operational improvements.
Records management professional with proven expertise in maintaining, organizing, and securing sensitive data. Strong ability to collaborate with teams to meet organizational goals, adaptable to evolving requirements, and consistently reliable. Skilled in records retention, data entry, compliance, and confidentiality standards. Known for integrity, efficiency, and results-driven approach.
Overview
26
26
years of professional experience
Work History
Lead Records Specialist
First Advantage
03.1999 - 01.2025
- Supported IT developers in creating automation robots for criminal and civil jurisdiction searches in reducing the processing time and accuracy of orders.
- Closely monitoring all automation queues, ensuring orders are processing as expected.
- Research and transition field searches to online to reduce operating expenses for Public Records.
- Conducted online criminal record searches to validate the quality of previously completed online searches. Once the site has been verified for online searching, create manual search instructions, add sources/records types and search instructions in (PROM) Public Records Order Management system and notify management and online teams for proper training before switching sources for online processing.
- Took on administrative tasks, such as excel reports, invoicing, and billing reports.
- Monitor performances criteria; Time Service, Status, Costs of court record.
- Created and implemented standard operating procedures for records handling.
- Served as a subject matter expert within the organization, providing guidance and support to colleagues across departments on all aspects of records management best practices.
- Assisted with typing, data entry, and calling courts.
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained and updated records through dedicated digital database called, Public Records Order Management (PROM)
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
- Proactively identified opportunities for process improvement within the organization''s record-keeping practices, sharing recommendations with leadership teams for consideration.
- Provided training to new records clerks to improve knowledge and skills.
- Followed confidentially regulations to maintain privacy.
- Followed established policies and procedures to maintain compliance with regulations.
- Researched and resolved Criminal record discrepancies.
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
- Showcased strong attention to detail, problem-solving skills, and ability to work under pressure, independently and remotely.
Education
High School Diploma -
Duncan Polytechnical High School
Fresno06-1992
Skills
- Compliance monitoring
- Research
- Audit preparation
- Procedure implementation
- Teamwork and collaboration
- Verbal and written communication
- Time management
- Attention to detail
- Reliability
- Adaptability and flexibility
- Professionalism
- Records management systems
Timeline
Lead Records Specialist
First Advantage
03.1999 - 01.2025
High School Diploma -
Duncan Polytechnical High School
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