Adobe Illustrator
DERA KEITH
Ukiah,CA
Summary
Meticulous technical professional with a strong 10+ year background in customer service environments. An adaptable, energetic, and detail-oriented individual with exceptional listening skills. Devoted to delivering accurate, quality service and exceeding expectations.
Accomplishments
In my last four positions, I have been the sole administrator responsible for implementing tools, databases, and processes for teams ranging in size from 2 to 300 members. These implementations have significantly enhanced daily workflows and improved data integrity across the entire business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Homeowner Experience Revenue Account Manager
Vacasa
04.2023 - 01.2025
- Worked with internal matrix partners to triage issues and submit work requests.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Recorded and maintained confidential data in administrative databases, streamlining analysis procedures for efficiency and accuracy.
- Conducted routine outreach to support understanding of policies and procedures.
- Acted as the sole administrator of a specialized team, tracking key performance indicators for 30 individual team members to measure the success of campaigns.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Events/Member Relations Coordinator & System Admin
Anderson Valley Winegrowers Association
01.2022 - 03.2023
- Assisted in content development for events, drafting and distributing promotional materials.
- Supported planning, communications and scheduling of at least 4 wine events annually that supported local community. In addition to event execution and venue set up/tear down.
- Managed administrative logistics of events planning, event booking and event promotions.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Entered and maintained departmental records in company CRM database that was researched, established and administered.
Technical Assistant
Hourglass Creative Consulting
11.2019 - 11.2021
- Developed technical tracking system to maintain visibility of product pipeline to streamline inventory
- Managed and reconcile sales data in tracking system to maximize sales based on inventory data
- Organized and oversee marketing media database to provide ease of access for all marketing materials
- Developed weekly product menus and send to vendors to highlight products and increase sales
- Lead product photographer with several shots published in print and online
- Implemented website edits and design recommendations to highlight brand and content.
- Installed technical hardware and software in deskside support environment.
Farmer Relations Administrative Specialist
Flow Kana
09.2016 - 11.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled client correspondence and tracked records to foster office efficiency.
- Corporate liaison between Farmer Relations, Communications and Marketing departments
- Additionally supported company as Event and Retail product photographer
- Scheduled meetings, booked meeting rooms and prepared meeting agendas.
- Enhanced business record-keeping by developing and optimizing organizational approaches for client travel records.
- Scheduled and taught in class and online trainings to increase learning opportunities and interdepartmental cohesiveness.
Front Desk Sales Representative & Night Auditor
La Quinta Inn & Suites, Wyndham, Hotel Lucent
05.2012 - 10.2016
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Complied with established internal procedures by examining reports, processes and documentation.
Skills
- Business Correspondence
- Data Gathering
- Verifying Data Accuracy
- Departmental Support
- Data Input Software
- Reporting Efficiency and Accuracy
Software
Photoshop
Acrobat
InDesign
Squarespace
Canva
CRM systems (Capsule, Zoho, Salesforce)
Zoom
Asana
Microsoft
Highly proficient in Google Suite Software (Sheets, Docs, Slides)
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchEducation
Associate of Arts - Graphic Design, Visual Communication, Photography
San Jose City College
San Jose, CA05.2016
Some College (No Degree) - Visual Communications
Northern Arizona University
Flagstaff, AZCertification
- Responsible Beverage Service, California Alcoholic Beverage Control - July 2022-2025
Timeline
Homeowner Experience Revenue Account Manager
Vacasa
04.2023 - 01.2025
Events/Member Relations Coordinator & System Admin
Anderson Valley Winegrowers Association
01.2022 - 03.2023
Technical Assistant
Hourglass Creative Consulting
11.2019 - 11.2021
Farmer Relations Administrative Specialist
Flow Kana
09.2016 - 11.2019
Front Desk Sales Representative & Night Auditor
La Quinta Inn & Suites, Wyndham, Hotel Lucent
05.2012 - 10.2016
- Responsible Beverage Service, California Alcoholic Beverage Control - July 2022-2025
Associate of Arts - Graphic Design, Visual Communication, Photography
San Jose City College
Some College (No Degree) - Visual Communications
Northern Arizona University
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